Announced on |
Removal begins |
July 25, 2018 |
October 31, 2018 |
On October 31, 2018, Genesys is removing the website-only method of web chat configuration. We recently released the deployment model that allows for web chat configuration from within the PureCloud admin interface. This new method is more efficient and provides new options and capabilities. We ask that customers begin using the new web chat deployments when configuring web chat on their website. We will discontinue development and support of the website-only configuration option for web chat on October 31, 2018. You can still use web chat when configured without web chat deployments until the end of life date on October 31, 2018.
FAQs
Am I affected?
This deprecation affects you if you already use the website-only method of web chat configuration. Between the announcement date and the removal of the feature, Genesys will no longer address bugs or minor issues specific to this configuration option. However; we will continue to resolve any major breakage until the end of life date.
How can I prepare for this deprecation?
Configure web chat deployments within the PureCloud admin interface and then add the web chat deployment configuration to your website. For more information, see Add a web chat deployment.
Note: If you do not complete the deployment before October 31, 2018, web chat will no longer work.
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Paolo Galan
Global Digital Team, Customer Success
Genesys - Employees
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