Good morning Community!
This morning we had an issue with our dialer, where filters that have been in place for years suddenly were showing no callable contact. We removed the filters and reapplied them and suddenly their were callable contacts, no change to the contact list data was made.
When investigating i found that only today (compared with each day last week) did we see a log entry in the dailer trans log that stated:
DialerTranCampaignData::SetInitialValues():
I believe the issue we experienced was due to this log entry, if you see the full message below, the Queue = 'ca31' no longer exists and not sure how it got entered. When we removed the filters and re-applied it the highlighted section is no longer there.
DialerTranCampaignData::SetInitialValues(): Campaign:<DL_DDIL> Filters:<(((REGION = 'F') AND (QUEUE = 'ca01')) OR (REGION = 'F') AND (QUEUE = 'CA04')) AND ((REGION = 'f') AND (QUEUE = 'ca31')) AND ((REGION = 'f') AND (TIMEZONEMISMATCH = 'n')) AND ( ((REGION = 'F') AND (ALTERNATEPHONEMOBILECONSENTCODE = 'L')) OR ((REGION = 'F') AND (ALTERNATEPHONEMOBILECONSENTCODE = 'P')) OR ((REGION = 'F') AND (ALTERNATEPHONEMOBILECONSENTCODE = 'Q')) OR ((REGION = 'F') AND (HOMEPHONEMOBILECONSENTCODE = 'L')) OR ((REGION = 'F') AND (HOMEPHONEMOBILECONSENTCODE = 'P')) OR ((REGION = 'F') AND (HOMEPHONEMOBILECONSENTCODE = 'Q')) OR ((REGION = 'F') AND (WORKPHONEMOBILECONSENTCODE = 'L')) OR ((REGION = 'F') AND (WORKPHONEMOBILECONSENTCODE = 'P')) OR ((REGION = 'F') AND (WORKPHONEMOBILECONSENTCODE = 'Q')) )> Query-time filter: <((pnd.I3_STATUS is null) OR (pnd.I3_STATUS = 'C'))> Sort:<[DATEACTIVITYREQUESTED]> CallList:<MOHELA_ContactList> IsCustomContactColumns:<1>
where is an initial value sets within the ODS or CCS? or what would trigger this to happen?
I will probably end up open a support ticket for an RCA on this, but though maybe somebody in community would have an idea.
system is 2018 R3 Patch 4
#Outbound------------------------------
Scott Williams
Missouri Higher Education Loan Authority
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