Good night Community!
Actually, the client contact center agents did not know when a receive call is a callback. It is possible to know that in Interaction Scripter, to be able to to show them a message in a HTML tag: "This contact is a callback" ?
I tried to use IS_Attr_Status = 'S' || 'R' || 'T' || 'O' but when a Dialer Callbacks the contact it changes this status to 'I' and lose the callback traceability.
Thanks for all!
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William Martín Chávez González
Global Networks Solutions S.A.
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