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Contingency for spam messages

  • 1.  Contingency for spam messages

    Top 25 Contributor
    Posted 3 days ago
    Greetings everyone,

    We are using the 3rd party email functionality of PureCloud. Our CRM fetches emails from a given mailbox and posts them to PureCloud.

    Imagine that the mailbox gets some spam that our CRM does not filter and ends up sending it to PureCloud.

    Is there a way to manually and massively  mark emails as done in PureCloud webclient?

    THanks in advance.

    Regards,
    Daniel
    #Unsure/Other

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    Daniel Grosso
    ACCENTURE CONSULTORES DE GESTAO SA
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  • 2.  RE: Contingency for spam messages

    GENESYS
    Posted 3 days ago
    No way in the client that I know of.

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    George Ganahl CCXP, GCA
    Principal Program Manager
    Genesys
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  • 3.  RE: Contingency for spam messages

    GCAP Member
    Posted 3 days ago
    We've had the same problem I'm afraid to say.

    It took us quite a while to manually clear 1,500+ spam messages :-)

    A bulk email interaction clearance feature would be really handy.

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    Christian Legg
    MyBudget
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