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  • 1.  Reporting Guidance

    Posted 10-19-2018 15:53
    I am a new PureCloud user with no internal support, so I am hoping I can find someone in this community to assist.  I have experience with Nortel, Avaya, Five9 and InContact and each of those platforms I had the ability to get detailed call-by-call type reporting.  I cannot seem to find it in PureCloud, because my understanding with the Interactions Detail report, it combines interactions for call backs, which is not what I am looking for.  Any guidance on where to go for this information?

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    Alison Rodney
    H3C
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  • 2.  RE: Reporting Guidance

    Posted 10-19-2018 16:13
    Hi @Alison Rodney we are your support. You can always open a case with Avtex and we can assist you. 
    ​

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    Angelia Harper
    Avtex
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    Original Message


  • 3.  RE: Reporting Guidance

    GENESYS
    Posted 10-19-2018 16:26
    You can also build your own reporting solution using the PureCloud API. See the Analytics section: https://developer.mypurecloud.com/api/rest/v2/analytics/index.html

    You can post questions in the developer forum at developer.mypurecloud.com.

    Also, if you want an off-the-shelf solution, PureInsights in the AppFoundry has a CSV output for interactions details that you can manipulate:
    https://appfoundry.genesys.com/#/filter/purecloud/listing/1f3df1a1-1aae-4439-b235-376062fc0b14

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    George Ganahl
    Principal Program Manager
    Genesys
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    Original Message


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