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Cannot see details of some interactions in "queues activity"

  • 1.  Cannot see details of some interactions in "queues activity"

    Posted 12-10-2018 05:36
    Hi,

    When we go through Performance>queues activity, we can see details of the current interaction of an agent by clicking on "+" button, however wa cannot do it for some other agents with state "interacting" on the same queue, the button "+" was grayed out (locked)

    Do you know why this issue ? and what means if it is grayed ?

    Thank you in advance.

    Mostafa
    #Reporting/Analytics
    #Telephony
    #Unsure/Other


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