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Can a user access their personal voicemail remotely?

  • 1.  Can a user access their personal voicemail remotely?

    Posted 04-18-2019 17:31
    We had heard that if a user is out of the office and dials their own personal DID direct number, they can access their personal voicemails without logging into PureCloud. 

    We have tested this and when pressing # to access options the call drops.  Is there a way to access the voicemail remotely for anyone that has a direct line?

    Thanks! ​
    #Routing(ACD/IVR)
    #Self-Service
    #Telephony

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    Kymberli O'Hagan
    Alberta Motor Association
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