Ankush,
If you're using SIP Server as your switch, you could just define an after-call-divert-destination and that would take care of your survey without having to keep it conferenced in the whole time. In point of fact, that's just going to eat your IVR resources without giving you much in return.
after-call-divert-destination
Default Value: No default value
Valid Value: Any valid DN
Changes Take Effect: Immediately
Related feature: "Call Divert Destination" on page 121
Specifies the destination DN where SIP Server will divert the call in cases
where the caller remains on the line when all other parties have left. For
example, use this feature to send callers to an after-call survey.
Note: The after-call-divert-destination option is supported only for
inbound calls in single-site deployments
------------------------------
Ivan Ullmann
Eventus Solutions Group
------------------------------
Original Message:
Sent: 07-17-2018 06:28
From: Ankush Khare
Subject: if this Scenario possible
HI Experts,
Just wanted to know if below scenario is even possible.
Is it possible that for an GMS callback outbound call, when call is connected between agent and customer i can somehow conference in IVR and let IVR be silent till the time agent and customer are on call. And as soon as agent disconnects the call, control is taken over by IVR for survey??
Thanks
Ankush
------------------------------
[Ankush] [Khare]
------------------------------