If I call to the exact number manually (from interaction desktop) there is no problem.
This happens to all calls.
One thing that I find strange. In the campaign configuration, even though this is an Agentless campign it ask me to set up a Workgroup. In the call log I find this message for all the calls from this campiagn:
Initializing
Entered Workgropu Test
Dialing
Proceeding
Disconnect [Operation Failed]
Could something be missing in the WG config?
Also I am configuring this campaign with a policy, that in the Call Analysis stage check condition "Call Analysis = Live Person,SIT,Answering.....(etc)" then the behaviour is "Behaviour Type=Agentless" and "Summary=Attendant Profile:..........."
this policy is set in the automotion tab of the campign. Is something wrong with this??
Regards,
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Mauricio Olivera
Isbel S.A.
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Original Message:
Sent: 02-07-2019 14:22
From: Paul Simpson
Subject: Agentless Campaign error
Can you call the number (exactly as listed in the table) manually?
Also, you didn't mention, is this all calls, or just some?
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Paul Simpson
Senior Technical Instructor
Original Message:
Sent: 02-07-2019 14:01
From: Mauricio Olivera
Subject: Agentless Campaign error
In the Call History the Wrupup is "SIT Callable -Disconnect before Analysis".
In the PND table the status is C.
What can be the issue??
There is no problem with the routing is routed correclty to external number, but disconnects immidiatl.
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Mauricio Olivera
Isbel S.A.
Original Message:
Sent: 01-23-2019 16:28
From: Paul Simpson
Subject: Agentless Campaign error
How are these calls being dispositioned in the Call History and what is the Status of the Call Record and the number (from the PND table).
One of the most commin issues I see (especially outside of North America, so anywhere not using NANP) is that call lists are processed through a Spreadsheet for various purposes. Unfortunately, by defualt, the phone numbers are interpreted as numbers and any leading zeros are stripped off....
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Paul Simpson
Senior Technical Instructor
Original Message:
Sent: 01-23-2019 10:11
From: Mauricio Olivera
Subject: Agentless Campaign error
Hi,
I am setting an Agentless Campaign in dialer. When are being disconnected by the system with an operation failed error. Here is a call log example:
CDeallocator::PerformDeallocations : 11:49:00: Initializing
11:49:00: Entered Workgroup Test
11:49:00: Dialing
11:49:03: Proceeding
11:49:03: Disconnected [Operation Failed]
[Context Attribute 'Thread Name']: Worker
[Context Attribute 'Dispatcher Job Key']: QueueManager
[Context Attribute 'Ctx Attrib 1']: 2001043118
What could this error mean? Where should I look more specifically to know what is failing?
Regards,
#Outbound
#Telephony
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Mauricio Olivera
Isbel S.A.
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