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  • 1.  Xperience19

    Posted 05-29-2019 15:47
    As I review the agenda for the upcoming Xperience19, I feel PECloud is still getting lumped in as nothing more than an extension of PureEngage, as apposed to being a platform of its own.

    So due to this, I am in search of others who are currently on the PECloud platform and who are attending the upcoming Xperience19 in Denver.

    I would love to figure out a way to get together and discuss challenges, successes, or anything else related to PECloud.

    For those who are interested, just use the Xperience19 app to connect with myself and other attendees.

    This is not a official Genesys breakout, and hopefully this does not go against any type of conference etiquette.


    Thanks,

    #Unsure/Other

    ------------------------------
    Byron Nelson
    Customer Ops System Administrator
    OGE Energy Corp
    PureEngage Cloud since 2015
    ------------------------------


  • 2.  RE: Xperience19

    GENESYS
    Posted 05-30-2019 08:24
    Hey Byron,

    I think this is a great post. I hope you find some community members to connect with. Would you consider adding this to the Xperience19 Community as well? 

    Thanks,

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 3.  RE: Xperience19

    GENESYS
    Posted 05-31-2019 09:10
    Hi Byron,

    I did some asking around and found the following breakout sessions that may be of particular interest to the PureEngage Cloud audience...

    • Did you Know You Can...? - There's so much PureEngage Cloud can do -- and often you might not be aware. Join us to learn more about 10 things you may not have known you can do. (Vadim Dymshyts)
    • PureEngage Cloud Roadmap - Hear all that's planned for the remainder of 2019, and into 2020. (Todd Hollenbert, Vadim Dymshyts)
    • Ask a Cloud Security Expert - Is my data more at-risk in the cloud than on premise? Am I doing everything I can for the security of my cloud solutions? The prospect of moving your data to the cloud where security is out of your hands can feel scary. There are lots of tough questions, but luckily we have the toughest cloud security specialists around! (One once disabled a malware virus just by looking at it.) Come give us your hardest questions on cloud security -- and get as technical as you want. (Gnan Gowda (Senior Director, Security & Compliance), expert panel: Eric Cohen, Jarrod Sexton, Erich Diener, Collin Leonard)
    • Build a bot workshop: PureEngage - Bring your laptops! Join this session to get hands on experience to build your own bot and personalize it! At the end of the session, you will have built your very own bot with Natural Language Understanding, self-service features, and Genesys AI including orchestration of multiple bots like Amazon, Google and Genesys to improve omnichannel CX. Take home excellent prizes and your bot to go! (Praphul Kumar (Senior Director, Product Management), Robert Blane (Product Management))
    • With CX Insight, There's a Huge Shift Going on with Business Intelligence and Designer Analytics - Genesys has been investing in and expanding the business intelligence tool for PureEngage (Praphul Kumar (Senior Director, Product Management))

    I hope this proves helpful. We're looking forward to seeing you in Denver soon!

    Thank you,


    ------------------------------
    Clay Tison
    Genesys - Employees
    ------------------------------



  • 4.  RE: Xperience19

    Posted 06-03-2019 10:16
    Clay,

    This is very helpful,  I am passing it on to the other member of my party that will be going to the Xperience breakouts.  I will be following the DevCon track.  

    Using "Pure Engage" that had keywords like Cloud, Web, or listed any piece we use in PEC.

    Here is what I have found on the DevCon track:


    • PureEngage Agent Desktop-integration and customization
      • Learn how to Integrate web-based applications with Workspace Web Edition using iframe and Service Client API UI integration framework and get a preview of Workspace Web Edition user interface and business logic customization. 
    • Overview of Genesys bots and Agent Assist
      • Gain an overview of the Genesys bots and architecture for PureEngage and PureConnect.
    • Genesys task routing-PureEngage Cloud
      • Get an overview of new Genesys task routing capabilities of the PureEngage Cloud platform. This session covers a step-by-step implementation of task routing and using task routing to route CRM objects from SalesForce and Oracle Service Cloud.
    • Build a bot workshop
      • Build a Genesys omnichannel bot using Designer.
    • Part 1: Hands-on workshop on PureEngage voicebot, task routing, Workspace Web Edition 9, Designer, and Web Services as docker containers
      • Bring your laptop for a hands-on workshop. You'll build a voicebot from scratch, route a SaleForce case using PureEngage task routing APIs, build an application using Designer, build a custom desktop using Workspace Web Edition Widget Toolkit, and learn to deploy latest version of Genesys Web Services as containers and consume cloud services in a hybrid deployment model. 
    • Deeper dive into PureEngage Custom Desktop and CRM integrations
      • Get details on developing a custom desktop or integration to a CRM using GWS API (Workspace, Statistics, Provisioning) or Workspace Web Edition Widget Toolkit.
    • Performance DNA APIs + Predictive Routing
      • Start with an overview of Performance DNA and how you can use it to gain insight and develop employee performance. Then, take a deep dive in to how to use the cloud-available Performance DNA APIs to power Predictive Routing.
    • Part 2: Hands-on workshop on PureEngage voicebot, task routing, Workspace Web Edition 9, Designer, and Web Services as docker containers
      • Bring your laptop for a hands-on workshop. You'll build a voicebot from scratch, route a SaleForce case using PureEngage task routing APIs, build an application using Designer, build a custom desktop using Workspace Web Edition Widget Toolkit, and learn to deploy latest version of Genesys Web Services as containers and consume cloud services in a hybrid deployment model. 
    • Ask an expert panel discussion
      • Join our panel discussion to get answers about the product roadmap and anything else the audience asks

    Is there a way to validate if these meet the need of PEC , or if I miss some that would be more beneficial?


    Thanks,

    ------------------------------
    Byron Nelson
    Customer Ops System Administrator
    OGE Energy Corp
    PureEngage Cloud since 2015
    ------------------------------



  • 5.  RE: Xperience19

    GENESYS
    Posted 06-03-2019 10:40
    Byron,

    The DevCon breakouts for PureEngage will mostly be focused on PEC.  The breakouts you have listed would be very good for you to attend if you want to learn how to integrate to or customize your PEC applications.

    ------------------------------
    Jim Crespino
    Senior Director, Developer Evangelism
    Genesys
    https://developer.genesys.com
    ------------------------------



  • 6.  RE: Xperience19

    Posted 05-31-2019 15:05
    Edited by Kevin Brown 01-17-2020 17:05


  • 7.  RE: Xperience19

    Posted 06-03-2019 10:44
    Kevin,

    Good to hear from you.  I hope to meet as many as time will allow, either as a group or individually.  My belief is that,  the more of us that can get together the more we will all get out of this conference.  

    Thanks,

    ------------------------------
    Byron Nelson
    Customer Ops System Administrator
    OGE Energy Corp
    PureEngage Cloud since 2015
    ------------------------------



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