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  • 1.  EWT Stat in Widget API

    Posted 08-06-2018 20:18
    I have an question where I would only like to show the Chat Widget on a page if there is an Agent logged in. I was thinking of using the EWT stat which is documented to be available but I am unsure of what the values would be if there were no agents logged in.

    The sites I currently have access to, seem to not have the ability to access the EWT stat, so I cannot test. I was hoping someone that is using the EWT stat could advise me of what they see.

    I know in the designer Applications statistics blocks, that if you are looking up EWT there for a voice call, if no agents are logged in it will give a huge number (167 minutes i think), but i am not sure if this is the same with the widget EWT.

    Does anyone have any ideas?

    #Other/NotSure

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    Sean Mahon
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