Genesys Multicloud

 View Only
Discussion Thread View
  • 1.  SpeechMiner and Screen Recorder

    Posted 10-01-2018 10:33
    I am looking for general feedback concerning issues using Screen Recorder Client, even if your configuration is different then ours.

    Configuration:
    • SpeechMiner: version 8.5.509.113
    • Screen Recording Client: version 8.5.220.72
    • OS: Windows 7
    • Workspace Web Edition

    • Has anyone had issues were the client piece will just stop recording for no apparent reason?
      • No changes to the agent box or to the client piece.
      • Still getting audio captures. (We do understand that audio is not a client sided capture.)

    • We do believe we had an issue early on that caused this, but I figured that out:
      • We had a few agents who would lock there computers at the end of the day instead of logging off and the SR client would timeout and would not restart the service until the agent rebooted the computer. 
      • This is not the case this time.
    Any insight would be greatly appreciated.

    Thanks,







    #Other/NotSure

    ------------------------------
    Byron Nelson
    Customer Ops System Administrator
    OGE Energy Corp
    ------------------------------


  • 2.  RE: SpeechMiner and Screen Recorder

    Posted 06-20-2019 16:21
    I would recommend checking the SRS Logs.

    C:\Program Files (x86)\GCTI\Genesys SR Service\Logs

    Or could also be the user had an issue with their PC and PC support deleted their local app data? That is where the certificate is installed, so they could have an issue there too.

    ------------------------------
    Austin Brigham
    WHIRLPOOL CORPORATION
    ------------------------------



  • 3.  RE: SpeechMiner and Screen Recorder

    Posted 06-21-2019 11:23
    Edited by Kevin Brown 01-17-2020 17:03


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources