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  • 1.  Hot Desking and SIP Softphone

    Posted 12-04-2018 22:08
    Hi,

    Was curious if anyone has setup agents to use SIP Softphones and hot desks and how that was accomplished?
    #SIP/VolP

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    Dan Fontaine

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  • 2.  RE: Hot Desking and SIP Softphone

    Posted 02-06-2019 20:19
    We did this by adding all softphone options to an agent group. 

    Then the DN is not <g class="gr_ gr_50 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del" id="50" data-gr-id="50">hard coded</g> in the config file. 

    Just start the softphone, then log in the agent desktop.

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    Austin Brigham
    Senior Business Analyst with WHIRLPOOL CORPORATION
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    Original Message


  • 3.  RE: Hot Desking and SIP Softphone

    Posted 02-17-2019 13:23
    Edited by Kevin Brown 01-17-2020 17:08


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