Genesys Casual

 View Only

Discussion Thread View

Service Design in the Contact Center

  • 1.  Service Design in the Contact Center

    GENESYS
    Posted 09-28-2018 19:48

    What tools and methodology are you using to design your contact center experience? Have you thought about looking at Service Design methodologies? Here is a link with my interview with one of the gurus one Service Design.

    Take the Service Design Challenge: Q&A with Marc Stickdorn | Genesys

    Genesys remove preview
    Take the Service Design Challenge: Q&A with Marc Stickdorn | Genesys
    In customer experience, experts will tell you that the North Star is to deliberately deliver services to meet customer expectations and delight them along the journey. Sounds simple enough. But when companies begin to explore customer experience transformations, it can become daunting.
    View this on Genesys >

     

    What is your take - I love to hear your thoughts? Do you hire designers to help you design a new experience?




    #CXMonth
    #IndustryTopic

    ------------------------------
    Musa Hanhan
    Genesys - Employees
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources