Adding attributes to the queue column is for real time attributes. When the call ends a large amount of attributes are not stored and this is why you can't see them in the tracker detail view. Although this won't make the columns show up in Interaction Details you could save the attributes you want to see to the custom attribute table in the database. I think you would still need to create a custom report though to see the custom attributes.
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Mark Tatera
ConvergeOne
Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk.
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Original Message:
Sent: 08-17-2018 11:00
From: Dmitry Dyment
Subject: How to add cust attributes to Interaction Details?
Has anyone added custom attributes to the Interaction Details page, ICBM -> Tracker -> Interaction Details??
Adding custom attributes to the queue columns does not add them to the Interaction Details :(
Dmitry
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Dmitry Dyment
vantive2000@gmail.com
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