We're on a new deployment of Pureconnect (
2018R3) and are looking to report on Occupancy, by interval across workgroups and by agents.
In Optimizer we can view predicted Occupancy by interval across a scheduling group, but can't export the data or report on it separately, nor can we find a report that shows actual occupancy for agents or by <g class="gr_ gr_260 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar only-ins doubleReplace replaceWithoutSep" id="260" data-gr-id="260">interval</g>.
Has anyone had any luck with this?
#PlatformAdministration#Reporting/Analytics------------------------------
Greg Brown
O2E Brands Inc
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