Hi All,

We have a few customers using Polycom handsets and the Edge devices provide the firmware to the handsets when they boot up.  However this firmware is very out of date.  Does anyone know how to change this on the Edge devices?

Thanks Luke​

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------

Hi Luke,

This should automatically be updated when rebooted.

How do I update the firmware version for a phone? - PureCloud Resource Center

PureCloud Resource Center		remove preview
How do I update the firmware version for a phone? - PureCloud Resource Center When a phone is provisioned or rebooted, PureCloud automatically updates the phone to [More] View this on PureCloud Resource Center >

You can also try rebooting from the panel.

https://help.mypurecloud.com/articles/get-details-phone-information-panel/

------------------------------
Ruzelle Zaldivar
Global Digital Team, Customer Success
Genesys - Employees
------------------------------

Original Message:
Sent: 07-10-2018 07:37
From: Luke Mitchell
Subject: Polycom Phone firmware update

Hi All,

We have a few customers using Polycom handsets and the Edge devices provide the firmware to the handsets when they boot up.  However this firmware is very out of date.  Does anyone know how to change this on the Edge devices?

Thanks Luke​

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------

​Hi Ruzelle,

I have tried manually rebooting with no change, firmware is not upgraded from 5.5.3.  Also reboot from the panel does not do anything... the phone just sits there.

It seems that on the Edge device only firmware 5.5.3 is available which is what I want to change, do you know how to achieve this?

Thanks Luke

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------

Original Message:
Sent: 07-10-2018 09:45
From: Ruzelle Zaldivar
Subject: Polycom Phone firmware update

Hi Luke,

This should automatically be updated when rebooted.

How do I update the firmware version for a phone? - PureCloud Resource Center

PureCloud Resource Center		remove preview
How do I update the firmware version for a phone? - PureCloud Resource Center When a phone is provisioned or rebooted, PureCloud automatically updates the phone to [More] View this on PureCloud Resource Center >

You can also try rebooting from the panel.

https://help.mypurecloud.com/articles/get-details-phone-information-panel/

------------------------------
Ruzelle Zaldivar
Global Digital Team, Customer Success
Genesys - Employees

Original Message:
Sent: 07-10-2018 07:37
From: Luke Mitchell
Subject: Polycom Phone firmware update

Hi All,

We have a few customers using Polycom handsets and the Edge devices provide the firmware to the handsets when they boot up.  However this firmware is very out of date.  Does anyone know how to change this on the Edge devices?

Thanks Luke​

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------

Hello Luke,

        You may want to check this Manually Updating Edge Server article. This should also trigger an update on the phones firmware.
However I suggest that you reach out to Customer Care before doing this as seems to be an issue with the latest one.

------------------------------
Paolo Galan
Global Digital Team, Customer Success
Genesys - Employees
------------------------------

Original Message:
Sent: 07-11-2018 05:55
From: Luke Mitchell
Subject: Polycom Phone firmware update

​Hi Ruzelle,

I have tried manually rebooting with no change, firmware is not upgraded from 5.5.3.  Also reboot from the panel does not do anything... the phone just sits there.

It seems that on the Edge device only firmware 5.5.3 is available which is what I want to change, do you know how to achieve this?

Thanks Luke

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 07-10-2018 09:45
From: Ruzelle Zaldivar
Subject: Polycom Phone firmware update

Hi Luke,

This should automatically be updated when rebooted.

How do I update the firmware version for a phone? - PureCloud Resource Center

PureCloud Resource Center		remove preview
How do I update the firmware version for a phone? - PureCloud Resource Center When a phone is provisioned or rebooted, PureCloud automatically updates the phone to [More] View this on PureCloud Resource Center >

You can also try rebooting from the panel.

https://help.mypurecloud.com/articles/get-details-phone-information-panel/

------------------------------
Ruzelle Zaldivar
Global Digital Team, Customer Success
Genesys - Employees

Original Message:
Sent: 07-10-2018 07:37
From: Luke Mitchell
Subject: Polycom Phone firmware update

Hi All,

We have a few customers using Polycom handsets and the Edge devices provide the firmware to the handsets when they boot up.  However this firmware is very out of date.  Does anyone know how to change this on the Edge devices?

Thanks Luke​

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------

​Hi Paolo,

Thanks, the Edge is up to date, I have a case open with Genesys as I cannot get an answer for this

Thanks Luke

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------

Original Message:
Sent: 07-16-2018 09:41
From: Paolo Galan
Subject: Polycom Phone firmware update

Hello Luke,

        You may want to check this Manually Updating Edge Server article. This should also trigger an update on the phones firmware.
However I suggest that you reach out to Customer Care before doing this as seems to be an issue with the latest one.

------------------------------
Paolo Galan
Global Digital Team, Customer Success
Genesys - Employees

Original Message:
Sent: 07-11-2018 05:55
From: Luke Mitchell
Subject: Polycom Phone firmware update

​Hi Ruzelle,

I have tried manually rebooting with no change, firmware is not upgraded from 5.5.3.  Also reboot from the panel does not do anything... the phone just sits there.

It seems that on the Edge device only firmware 5.5.3 is available which is what I want to change, do you know how to achieve this?

Thanks Luke

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 07-10-2018 09:45
From: Ruzelle Zaldivar
Subject: Polycom Phone firmware update

Hi Luke,

This should automatically be updated when rebooted.

How do I update the firmware version for a phone? - PureCloud Resource Center

PureCloud Resource Center		remove preview
How do I update the firmware version for a phone? - PureCloud Resource Center When a phone is provisioned or rebooted, PureCloud automatically updates the phone to [More] View this on PureCloud Resource Center >

You can also try rebooting from the panel.

https://help.mypurecloud.com/articles/get-details-phone-information-panel/

------------------------------
Ruzelle Zaldivar
Global Digital Team, Customer Success
Genesys - Employees

Original Message:
Sent: 07-10-2018 07:37
From: Luke Mitchell
Subject: Polycom Phone firmware update

Hi All,

We have a few customers using Polycom handsets and the Edge devices provide the firmware to the handsets when they boot up.  However this firmware is very out of date.  Does anyone know how to change this on the Edge devices?

Thanks Luke​

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------

Luke,

How do you have the provisioning server set up on those phones? Are you using DHCP and Option 160?

Are you using http://[ip address of edge]:8088 for the provisioning server address? Or port :8089 instead?

Once in a while I find that the Polycom phones have a version of firmware that needs to be updated to an intermediary version before they can go to the latest. What version of firmware and what model of phone do you have?

------------------------------
George Ganahl
Principal Program Manager
Genesys
------------------------------

Original Message:
Sent: 07-16-2018 10:11
From: Luke Mitchell
Subject: Polycom Phone firmware update

​Hi Paolo,

Thanks, the Edge is up to date, I have a case open with Genesys as I cannot get an answer for this

Thanks Luke

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 07-16-2018 09:41
From: Paolo Galan
Subject: Polycom Phone firmware update

Hello Luke,

        You may want to check this Manually Updating Edge Server article. This should also trigger an update on the phones firmware.
However I suggest that you reach out to Customer Care before doing this as seems to be an issue with the latest one.

------------------------------
Paolo Galan
Global Digital Team, Customer Success
Genesys - Employees

Original Message:
Sent: 07-11-2018 05:55
From: Luke Mitchell
Subject: Polycom Phone firmware update

​Hi Ruzelle,

I have tried manually rebooting with no change, firmware is not upgraded from 5.5.3.  Also reboot from the panel does not do anything... the phone just sits there.

It seems that on the Edge device only firmware 5.5.3 is available which is what I want to change, do you know how to achieve this?

Thanks Luke

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 07-10-2018 09:45
From: Ruzelle Zaldivar
Subject: Polycom Phone firmware update

Hi Luke,

This should automatically be updated when rebooted.

How do I update the firmware version for a phone? - PureCloud Resource Center

PureCloud Resource Center		remove preview
How do I update the firmware version for a phone? - PureCloud Resource Center When a phone is provisioned or rebooted, PureCloud automatically updates the phone to [More] View this on PureCloud Resource Center >

You can also try rebooting from the panel.

https://help.mypurecloud.com/articles/get-details-phone-information-panel/

------------------------------
Ruzelle Zaldivar
Global Digital Team, Customer Success
Genesys - Employees

Original Message:
Sent: 07-10-2018 07:37
From: Luke Mitchell
Subject: Polycom Phone firmware update

Hi All,

We have a few customers using Polycom handsets and the Edge devices provide the firmware to the handsets when they boot up.  However this firmware is very out of date.  Does anyone know how to change this on the Edge devices?

Thanks Luke​

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------

​Hi,

We are provisioning the phones from the Edge, so they are using http to the Edge.  On initial provision the phones receive firmware 5.5.3 from the Edge (Polycom VVX 301 handsets).  This is very out of date so we require to change which version the Edge is providing but cannot find out how?

Thanks

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------

Original Message:
Sent: 07-16-2018 10:17
From: George Ganahl
Subject: Polycom Phone firmware update

Luke,

How do you have the provisioning server set up on those phones? Are you using DHCP and Option 160?

Are you using http://[ip address of edge]:8088 for the provisioning server address? Or port :8089 instead?

Once in a while I find that the Polycom phones have a version of firmware that needs to be updated to an intermediary version before they can go to the latest. What version of firmware and what model of phone do you have?

------------------------------
George Ganahl
Principal Program Manager
Genesys

Original Message:
Sent: 07-16-2018 10:11
From: Luke Mitchell
Subject: Polycom Phone firmware update

​Hi Paolo,

Thanks, the Edge is up to date, I have a case open with Genesys as I cannot get an answer for this

Thanks Luke

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 07-16-2018 09:41
From: Paolo Galan
Subject: Polycom Phone firmware update

Hello Luke,

        You may want to check this Manually Updating Edge Server article. This should also trigger an update on the phones firmware.
However I suggest that you reach out to Customer Care before doing this as seems to be an issue with the latest one.

------------------------------
Paolo Galan
Global Digital Team, Customer Success
Genesys - Employees

Original Message:
Sent: 07-11-2018 05:55
From: Luke Mitchell
Subject: Polycom Phone firmware update

​Hi Ruzelle,

I have tried manually rebooting with no change, firmware is not upgraded from 5.5.3.  Also reboot from the panel does not do anything... the phone just sits there.

It seems that on the Edge device only firmware 5.5.3 is available which is what I want to change, do you know how to achieve this?

Thanks Luke

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 07-10-2018 09:45
From: Ruzelle Zaldivar
Subject: Polycom Phone firmware update

Hi Luke,

This should automatically be updated when rebooted.

How do I update the firmware version for a phone? - PureCloud Resource Center

PureCloud Resource Center		remove preview
How do I update the firmware version for a phone? - PureCloud Resource Center When a phone is provisioned or rebooted, PureCloud automatically updates the phone to [More] View this on PureCloud Resource Center >

You can also try rebooting from the panel.

https://help.mypurecloud.com/articles/get-details-phone-information-panel/

------------------------------
Ruzelle Zaldivar
Global Digital Team, Customer Success
Genesys - Employees

Original Message:
Sent: 07-10-2018 07:37
From: Luke Mitchell
Subject: Polycom Phone firmware update

Hi All,

We have a few customers using Polycom handsets and the Edge devices provide the firmware to the handsets when they boot up.  However this firmware is very out of date.  Does anyone know how to change this on the Edge devices?

Thanks Luke​

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------

I confirm, we see the same thing here. Our Polycom VVX201 have the same old firmware but Edge servers are up to date.

------------------------------
Mathieu Poulain
AXA General Insurance Japan Limited.
------------------------------

Original Message:
Sent: 07-17-2018 07:43
From: Luke Mitchell
Subject: Polycom Phone firmware update

​Hi,

We are provisioning the phones from the Edge, so they are using http to the Edge.  On initial provision the phones receive firmware 5.5.3 from the Edge (Polycom VVX 301 handsets).  This is very out of date so we require to change which version the Edge is providing but cannot find out how?

Thanks

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 07-16-2018 10:17
From: George Ganahl
Subject: Polycom Phone firmware update

Luke,

How do you have the provisioning server set up on those phones? Are you using DHCP and Option 160?

Are you using http://[ip address of edge]:8088 for the provisioning server address? Or port :8089 instead?

Once in a while I find that the Polycom phones have a version of firmware that needs to be updated to an intermediary version before they can go to the latest. What version of firmware and what model of phone do you have?

------------------------------
George Ganahl
Principal Program Manager
Genesys

Original Message:
Sent: 07-16-2018 10:11
From: Luke Mitchell
Subject: Polycom Phone firmware update

​Hi Paolo,

Thanks, the Edge is up to date, I have a case open with Genesys as I cannot get an answer for this

Thanks Luke

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 07-16-2018 09:41
From: Paolo Galan
Subject: Polycom Phone firmware update

Hello Luke,

        You may want to check this Manually Updating Edge Server article. This should also trigger an update on the phones firmware.
However I suggest that you reach out to Customer Care before doing this as seems to be an issue with the latest one.

------------------------------
Paolo Galan
Global Digital Team, Customer Success
Genesys - Employees

Original Message:
Sent: 07-11-2018 05:55
From: Luke Mitchell
Subject: Polycom Phone firmware update

​Hi Ruzelle,

I have tried manually rebooting with no change, firmware is not upgraded from 5.5.3.  Also reboot from the panel does not do anything... the phone just sits there.

It seems that on the Edge device only firmware 5.5.3 is available which is what I want to change, do you know how to achieve this?

Thanks Luke

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 07-10-2018 09:45
From: Ruzelle Zaldivar
Subject: Polycom Phone firmware update

Hi Luke,

This should automatically be updated when rebooted.

How do I update the firmware version for a phone? - PureCloud Resource Center

PureCloud Resource Center		remove preview
How do I update the firmware version for a phone? - PureCloud Resource Center When a phone is provisioned or rebooted, PureCloud automatically updates the phone to [More] View this on PureCloud Resource Center >

You can also try rebooting from the panel.

https://help.mypurecloud.com/articles/get-details-phone-information-panel/

------------------------------
Ruzelle Zaldivar
Global Digital Team, Customer Success
Genesys - Employees

Original Message:
Sent: 07-10-2018 07:37
From: Luke Mitchell
Subject: Polycom Phone firmware update

Hi All,

We have a few customers using Polycom handsets and the Edge devices provide the firmware to the handsets when they boot up.  However this firmware is very out of date.  Does anyone know how to change this on the Edge devices?

Thanks Luke​

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------

Any news on this? The firmware that is pushed by the edges is out of support by Polycom and we don't have any way of updating the edges to push current firmware from Polycom to our phones.

Also, we are using the Polycom Trio 8500 phones, but the edges allow to select only the 8800 model. Any idea when the Trio 8500 will be supported? We currently have to set them up as Generic SIP, not ideal.

Thanks,
Sven
Original Message:
Sent: 07-18-2018 01:12
From: Mathieu Poulain
Subject: Polycom Phone firmware update

I confirm, we see the same thing here. Our Polycom VVX201 have the same old firmware but Edge servers are up to date.

------------------------------
Mathieu Poulain
AXA General Insurance Japan Limited.

Original Message:
Sent: 07-17-2018 07:43
From: Luke Mitchell
Subject: Polycom Phone firmware update

​Hi,

We are provisioning the phones from the Edge, so they are using http to the Edge.  On initial provision the phones receive firmware 5.5.3 from the Edge (Polycom VVX 301 handsets).  This is very out of date so we require to change which version the Edge is providing but cannot find out how?

Thanks

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 07-16-2018 10:17
From: George Ganahl
Subject: Polycom Phone firmware update

Luke,

How do you have the provisioning server set up on those phones? Are you using DHCP and Option 160?

Are you using http://[ip address of edge]:8088 for the provisioning server address? Or port :8089 instead?

Once in a while I find that the Polycom phones have a version of firmware that needs to be updated to an intermediary version before they can go to the latest. What version of firmware and what model of phone do you have?

------------------------------
George Ganahl
Principal Program Manager
Genesys

Original Message:
Sent: 07-16-2018 10:11
From: Luke Mitchell
Subject: Polycom Phone firmware update

​Hi Paolo,

Thanks, the Edge is up to date, I have a case open with Genesys as I cannot get an answer for this

Thanks Luke

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 07-16-2018 09:41
From: Paolo Galan
Subject: Polycom Phone firmware update

Hello Luke,

        You may want to check this Manually Updating Edge Server article. This should also trigger an update on the phones firmware.
However I suggest that you reach out to Customer Care before doing this as seems to be an issue with the latest one.

------------------------------
Paolo Galan
Global Digital Team, Customer Success
Genesys - Employees

Original Message:
Sent: 07-11-2018 05:55
From: Luke Mitchell
Subject: Polycom Phone firmware update

​Hi Ruzelle,

I have tried manually rebooting with no change, firmware is not upgraded from 5.5.3.  Also reboot from the panel does not do anything... the phone just sits there.

It seems that on the Edge device only firmware 5.5.3 is available which is what I want to change, do you know how to achieve this?

Thanks Luke

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 07-10-2018 09:45
From: Ruzelle Zaldivar
Subject: Polycom Phone firmware update

Hi Luke,

This should automatically be updated when rebooted.

How do I update the firmware version for a phone? - PureCloud Resource Center

PureCloud Resource Center		remove preview
How do I update the firmware version for a phone? - PureCloud Resource Center When a phone is provisioned or rebooted, PureCloud automatically updates the phone to [More] View this on PureCloud Resource Center >

You can also try rebooting from the panel.

https://help.mypurecloud.com/articles/get-details-phone-information-panel/

------------------------------
Ruzelle Zaldivar
Global Digital Team, Customer Success
Genesys - Employees

Original Message:
Sent: 07-10-2018 07:37
From: Luke Mitchell
Subject: Polycom Phone firmware update

Hi All,

We have a few customers using Polycom handsets and the Edge devices provide the firmware to the handsets when they boot up.  However this firmware is very out of date.  Does anyone know how to change this on the Edge devices?

Thanks Luke​

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------

Basically, the 5.5.3 is the latest version that has been put into the Edge packages by Genesys, and thus is the most recent firmware supported.

I will ask some folks for more info as to why.

------------------------------
George Ganahl
Principal Program Manager
Genesys
------------------------------

Original Message:
Sent: 08-13-2018 11:20
From: Sven Schiller
Subject: Polycom Phone firmware update

Any news on this? The firmware that is pushed by the edges is out of support by Polycom and we don't have any way of updating the edges to push current firmware from Polycom to our phones.

Also, we are using the Polycom Trio 8500 phones, but the edges allow to select only the 8800 model. Any idea when the Trio 8500 will be supported? We currently have to set them up as Generic SIP, not ideal.

Thanks,
Sven
Original Message:
Sent: 07-18-2018 01:12
From: Mathieu Poulain
Subject: Polycom Phone firmware update

I confirm, we see the same thing here. Our Polycom VVX201 have the same old firmware but Edge servers are up to date.

------------------------------
Mathieu Poulain
AXA General Insurance Japan Limited.

Original Message:
Sent: 07-17-2018 07:43
From: Luke Mitchell
Subject: Polycom Phone firmware update

​Hi,

We are provisioning the phones from the Edge, so they are using http to the Edge.  On initial provision the phones receive firmware 5.5.3 from the Edge (Polycom VVX 301 handsets).  This is very out of date so we require to change which version the Edge is providing but cannot find out how?

Thanks

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 07-16-2018 10:17
From: George Ganahl
Subject: Polycom Phone firmware update

Luke,

How do you have the provisioning server set up on those phones? Are you using DHCP and Option 160?

Are you using http://[ip address of edge]:8088 for the provisioning server address? Or port :8089 instead?

Once in a while I find that the Polycom phones have a version of firmware that needs to be updated to an intermediary version before they can go to the latest. What version of firmware and what model of phone do you have?

------------------------------
George Ganahl
Principal Program Manager
Genesys

Original Message:
Sent: 07-16-2018 10:11
From: Luke Mitchell
Subject: Polycom Phone firmware update

​Hi Paolo,

Thanks, the Edge is up to date, I have a case open with Genesys as I cannot get an answer for this

Thanks Luke

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 07-16-2018 09:41
From: Paolo Galan
Subject: Polycom Phone firmware update

Hello Luke,

        You may want to check this Manually Updating Edge Server article. This should also trigger an update on the phones firmware.
However I suggest that you reach out to Customer Care before doing this as seems to be an issue with the latest one.

------------------------------
Paolo Galan
Global Digital Team, Customer Success
Genesys - Employees

Original Message:
Sent: 07-11-2018 05:55
From: Luke Mitchell
Subject: Polycom Phone firmware update

​Hi Ruzelle,

I have tried manually rebooting with no change, firmware is not upgraded from 5.5.3.  Also reboot from the panel does not do anything... the phone just sits there.

It seems that on the Edge device only firmware 5.5.3 is available which is what I want to change, do you know how to achieve this?

Thanks Luke

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 07-10-2018 09:45
From: Ruzelle Zaldivar
Subject: Polycom Phone firmware update

Hi Luke,

This should automatically be updated when rebooted.

How do I update the firmware version for a phone? - PureCloud Resource Center

PureCloud Resource Center		remove preview
How do I update the firmware version for a phone? - PureCloud Resource Center When a phone is provisioned or rebooted, PureCloud automatically updates the phone to [More] View this on PureCloud Resource Center >

You can also try rebooting from the panel.

https://help.mypurecloud.com/articles/get-details-phone-information-panel/

------------------------------
Ruzelle Zaldivar
Global Digital Team, Customer Success
Genesys - Employees

Original Message:
Sent: 07-10-2018 07:37
From: Luke Mitchell
Subject: Polycom Phone firmware update

Hi All,

We have a few customers using Polycom handsets and the Edge devices provide the firmware to the handsets when they boot up.  However this firmware is very out of date.  Does anyone know how to change this on the Edge devices?

Thanks Luke​

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------

Setting up support for the Trio 8500 should be as easy as copy/paste the Trio 8800 setup. They are mostly the same (firmware, basic settings), except for the addl. features such as bluetooth, WiFi, etc. that the edge wouldn't configure anyways.

------------------------------
Kind regards,
Sven Schiller
Kognitiv
------------------------------

Original Message:
Sent: 08-13-2018 15:35
From: George Ganahl
Subject: Polycom Phone firmware update

Basically, the 5.5.3 is the latest version that has been put into the Edge packages by Genesys, and thus is the most recent firmware supported.

I will ask some folks for more info as to why.

------------------------------
George Ganahl
Principal Program Manager
Genesys

Original Message:
Sent: 08-13-2018 11:20
From: Sven Schiller
Subject: Polycom Phone firmware update

Any news on this? The firmware that is pushed by the edges is out of support by Polycom and we don't have any way of updating the edges to push current firmware from Polycom to our phones.

Also, we are using the Polycom Trio 8500 phones, but the edges allow to select only the 8800 model. Any idea when the Trio 8500 will be supported? We currently have to set them up as Generic SIP, not ideal.

Thanks,
Sven
Original Message:
Sent: 07-18-2018 01:12
From: Mathieu Poulain
Subject: Polycom Phone firmware update

I confirm, we see the same thing here. Our Polycom VVX201 have the same old firmware but Edge servers are up to date.

------------------------------
Mathieu Poulain
AXA General Insurance Japan Limited.

Original Message:
Sent: 07-17-2018 07:43
From: Luke Mitchell
Subject: Polycom Phone firmware update

​Hi,

We are provisioning the phones from the Edge, so they are using http to the Edge.  On initial provision the phones receive firmware 5.5.3 from the Edge (Polycom VVX 301 handsets).  This is very out of date so we require to change which version the Edge is providing but cannot find out how?

Thanks

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 07-16-2018 10:17
From: George Ganahl
Subject: Polycom Phone firmware update

Luke,

How do you have the provisioning server set up on those phones? Are you using DHCP and Option 160?

Are you using http://[ip address of edge]:8088 for the provisioning server address? Or port :8089 instead?

Once in a while I find that the Polycom phones have a version of firmware that needs to be updated to an intermediary version before they can go to the latest. What version of firmware and what model of phone do you have?

------------------------------
George Ganahl
Principal Program Manager
Genesys

Original Message:
Sent: 07-16-2018 10:11
From: Luke Mitchell
Subject: Polycom Phone firmware update

​Hi Paolo,

Thanks, the Edge is up to date, I have a case open with Genesys as I cannot get an answer for this

Thanks Luke

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 07-16-2018 09:41
From: Paolo Galan
Subject: Polycom Phone firmware update

Hello Luke,

        You may want to check this Manually Updating Edge Server article. This should also trigger an update on the phones firmware.
However I suggest that you reach out to Customer Care before doing this as seems to be an issue with the latest one.

------------------------------
Paolo Galan
Global Digital Team, Customer Success
Genesys - Employees

Original Message:
Sent: 07-11-2018 05:55
From: Luke Mitchell
Subject: Polycom Phone firmware update

​Hi Ruzelle,

I have tried manually rebooting with no change, firmware is not upgraded from 5.5.3.  Also reboot from the panel does not do anything... the phone just sits there.

It seems that on the Edge device only firmware 5.5.3 is available which is what I want to change, do you know how to achieve this?

Thanks Luke

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 07-10-2018 09:45
From: Ruzelle Zaldivar
Subject: Polycom Phone firmware update

Hi Luke,

This should automatically be updated when rebooted.

How do I update the firmware version for a phone? - PureCloud Resource Center

PureCloud Resource Center		remove preview
How do I update the firmware version for a phone? - PureCloud Resource Center When a phone is provisioned or rebooted, PureCloud automatically updates the phone to [More] View this on PureCloud Resource Center >

You can also try rebooting from the panel.

https://help.mypurecloud.com/articles/get-details-phone-information-panel/

------------------------------
Ruzelle Zaldivar
Global Digital Team, Customer Success
Genesys - Employees

Original Message:
Sent: 07-10-2018 07:37
From: Luke Mitchell
Subject: Polycom Phone firmware update

Hi All,

We have a few customers using Polycom handsets and the Edge devices provide the firmware to the handsets when they boot up.  However this firmware is very out of date.  Does anyone know how to change this on the Edge devices?

Thanks Luke​

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------