Hello Genesys Pure Connect Community!
First time poster, relatively new Pure Connect support person here.
What is the best ICBM report / parameters to use for generating a summary of all incoming calls for multiple DIDs over the last 24 months and grouped by month? Is this possible or would it require customization?
Using Pure Connect 2018 R2 Patch 4.
Any advice would be greatly appreciated.
Thank you!
#Reporting/Analytics------------------------------
Drue H Burkhalter
Sutter Health Shared Services Premise
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