Certification and Training

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Welcome Announcement

  • 1.  Welcome Announcement

    Posted 12 days ago
    Edited by Matt Lawson 11 days ago

    Welcome to the new Certification and Training Community!  This is a great resource for:

    • Course announcements
    • Finding relevant training or certification
    • Peer to peer interaction
    • Upcoming events and opportunities
    • Q/A for training or certification resources

    Let the discussions begin!


    Adam Finn
    Genesys - Employees

  • 2.  RE: Welcome Announcement

    GCAP Member
    Posted 9 days ago
    I am wondering where I can see my certifications. I did a Dialer cert before the merge between Genesys and Interactive Intelligence and in the old Interactive University I was able to see it, but now in the new site: http://admin.viewcentral.com/events/uploads/genesys/Home_NorthAmerica.htm I can't see that certification.
    Also sent email to training.northamerica@genesys.com and no answer yet.

    Thanks for your help.

    Daniel Martinez
    Prog Leasing, LLC

  • 3.  RE: Welcome Announcement

    Posted 7 days ago
    Edited by Matt Lawson 6 days ago
    @Daniel Martinez,

    Your valid certifications will show up in our badging vendor's site www.youracclaim.com. You should have received badges for all your existing valid certifications by now. If you did not receive a badge, please check if your certifications are expired



    Nigel Maharaj
    Genesys - Employees
    Certification Program Director