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  • 1.  Architect - Transfer to voicemail

    Posted 04-21-2017 20:48

    Hello,

     

    We have following scenario:

    1. All our users/agents use the PureCloud WebRTC Phone.

     

    2. For an IVR configuration, we have an Inbound Call Flow menu, in which one of the menu

    options  is "Transfer to Voicemail". 

     

    3. So if a caller calls outside business hours, she/he can leave a voicemail.

     

    4. The problem is, this message can only be downloaded by one user, since the "Transfer to Voicemail" option allows to deliver the voice mail to only one user.

     

    Or is it possible to deliver such the voicemail to several users ?

     

    If not, is there any other way to provide the caller with the possibility to  record an audio message, and subsequently  distribute this message among several users?

     

    If not, can a user listen to the voicemail of another user?

     

    Thanks,

     

    Steven Deferme



  • 2.  RE: Architect - Transfer to voicemail

    GENESYS
    Posted 04-25-2017 21:37

    Right now, the only option soon to be fully available is Group Voicemail:

    https://help.mypurecloud.com/articles/set-a-group-phone-number/

     

    However, you cannot transfer directly to the group's voicemail from Architect...you have to transfer to the group, and if no one answers it will roll to voicemail.



  • 3.  RE: Architect - Transfer to voicemail

    Posted 07-15-2018 14:54
    Edited by Steven Deferme 07-15-2018 14:57
    Hello, 

    Group voicemail solved my issue.

    Thx

    ------------------------------
    Steven Deferme
    Quant ICT
    ------------------------------

    Original Message


  • 4.  RE: Architect - Transfer to voicemail

    GENESYS
    Posted 07-16-2018 09:51
    You can also transfer to a queue's voicemail.

    https://help.mypurecloud.com/articles/transfer-voicemail-action/

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


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