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  • 1.  Set a contact list to readony for normal agents

    Posted 01-21-2019 10:53
    On Interaction Connect, if the user adds a contact list, e.g. "IC Public Contacts" to his Desktop to his view pane, he is able add entres and remove entries he has added before on his own, even if he does not have the directory edit right.

    How can we hide/disable the "add entry" button or set a contact list to readonly for normal agents?

    Any ideas?
    #Omni-ChannelDesktop/UserInterface

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    Andreas Tikart
    Fiebig GmbH
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  • 2.  RE: Set a contact list to readony for normal agents

    Posted 01-23-2019 10:29
    Andreas,

    I don't think it is possible to restrict access to add entries to the public contacts. I think you need to create a custom contact list and restrict modify rights. Then again there may be a way to do this and I'm just not seeing it as pretty much everything else in the system has access control options.

    Thanks,

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    Mark Tatera
    ConvergeOne

    Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk.
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    Original Message


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