PureConnect

1.  Interaction attendant very very slow to display

Posted 18 days ago
Hello Team,

We have an issue using interaction attendant, it's very very slow to charge or display an schedule or profile contener.

Have you an idea about this issue please ? and how i can resolve it please ?

we have IC 2016 R1 Patch 9.


thank you for your help.


Best regards
salim

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Salim Nouh
Dimension Data France
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2.  RE: Interaction attendant very very slow to display

Posted 5 days ago
Hello,

I not found any answer for this problem.

I ask if there is a number limit of profile autorized ? i ask because customer has more thank 50 profile.

that can impact ?
thank you for your answer

Best regards
Salim

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Salim Nouh
Dimension Data France
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3.  RE: Interaction attendant very very slow to display

Posted 4 days ago
To narrow down the cause, try opening a remote desktop connection to the PureConnect server and launching Interaction Attendant locally on the server. Then try launching it on a workstation and compare the time it takes to load. My first guess is that this would due to the network connectivity between the workstation and the server, but it could also be due to other factors like the load on the server, etc.

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David Currier
Communications Products, Inc.
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4.  RE: Interaction attendant very very slow to display

Posted 3 days ago
Thank you very much David,

When i try to launch Interaction attendant on the server, that take the same time ( very very slow ).

I tried again to install interaction attendant on another PC --> the same issue.

customer has 50 profiles --> hope you that can be the source of problem ? there is a configuration parameter's of interaction attendant ( i ask if there is buffer for exemple how i can augmente the size ).


thank you again for your help.

best regards
Salim

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Salim Nouh
Dimension Data France
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5.  RE: Interaction attendant very very slow to display

Posted 3 days ago
That's unusual. I recommend investigating with Genesys support to find out why it is loading so slowly. It could be that it is just that massive, but I'm guessing there is probably something else going on. I've seen Attendants with more profiles than that load just fine.

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David Currier
Communications Products, Inc.
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6.  RE: Interaction attendant very very slow to display

Posted 3 days ago
Also, use Performance Monitor to see what your CPU and RAM usage is on the IC server when opening Interaction Attendant. Your server may not have enough capacity to open that number of profiles quickly.

I have known of systems with over 3000 profiles in Attendant, so yours is nowhere near large, but your server does need to be properly sized to handle the disk I/O and memory required to load Attendant along with everything else it is doing.

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George Ganahl
Principal Program Manager
Genesys
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7.  RE: Interaction attendant very very slow to display

Posted 2 days ago
Thank you very much for yoru answer.

I checked CPU and memory during displing interaction attendant ( only CPU performence be little hight else memory status is stable ).

I checked too, to launch Inetraction attendant on the main server who installed IC in order to check network hypothèse --> i have the same issue.

I asked if that can be DB issue ? because SQL is installed on another Server.

I installed interaction attendant on a new PC --> the same issue.


Have you other proposition in order to check and analyze my problem ? from where interaction attendant extract profile détail ? from DB ?


Thank you again for your help.


Best regards
Salim

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Salim Nouh
Dimension Data France
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8.  RE: Interaction attendant very very slow to display

Posted 2 days ago
All of the configuration settings for Interaction Attendant are stored in the IC server's registry.

Check the Disk I/O in PerfMon as well while loading Attendant to see if disk queue length increases significantly, or read latency is high.

Other than that, I don't know what else to suggest.

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George Ganahl
Principal Program Manager
Genesys
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9.  RE: Interaction attendant very very slow to display

Posted 2 days ago
Thank you for your answer,

I checked processor queue lenght and i hope it's so high when i try to open a config profile




that can be the source of problem ? have you an idea how i can fix that please ?

Question please ; where we use the lenght pool threads ?

Best regards
Salim

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Salim Nouh
Dimension Data France
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10.  RE: Interaction attendant very very slow to display

Posted 2 days ago


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Salim Nouh
Dimension Data France
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