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How to get inbound Interaction ID from IceLib Monitor app

  • 1.  How to get inbound Interaction ID from IceLib Monitor app

    Posted 04-02-2019 13:53
    Hello there,

    I need to enable a notification alert on the windows task bar that triggers when an agent puts a call on hold. When that even occurs I want to show Agent a timer to have control of the time limit they can put a customer on hold. Actually, when agent status is in campaign call we can get the queue id but we are not being able to gather interaction attributes.

    Any clue?

    Best regards,
    #Integrations
    #Outbound

    ------------------------------
    Mario Sanchez
    Servicios en Tecnología de la Informacion SETEINFO del Ecuador C.A.
    ------------------------------


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