Genesys Cloud - Main

 View Only

Discussion Thread View
  • 1.  Add people to a new division

    Posted 05-20-2019 07:37
    Hello,

    I have a question about Divisions.

    I have added a new division, but I couldn't add people to it.

    however, I have all the permissions to Add/View/Edit/delete division.



    Yours,
    #PlatformAdministration
    #SystemAdministration

    ------------------------------
    Charaf Eddine Chemlal
    Dimension Data France
    ------------------------------


  • 2.  RE: Add people to a new division

    Posted 05-20-2019 13:54
    ​If you have the permissions and it is set to all divisions including all future divisions, then all you have to do is log out and then back in, then the system will reapply your permissions and you should be able to add users to the division and do whatever else you need to do.   I actually opened up a ticket with support for this.

    ------------------------------
    Brenda
    Implementing PureCloud, eMite, and VOCI
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources