Genesys University is excited to announce two new PureEngage courses for Callback 8.5 premise:
- Callback Foundation 8.5 (1 day) and Callback Administration 8.5 (3 days).
- Foundation is a pre-requisite to Administration.
- These are Instructor-led ONLY. Not available as Virtual (online) or self-study at this time.
Discover how Genesys Callback provides your customers interaction options based on
THEIR availability. Instead of waiting in the queue, they can receive a callback when it is convenient to them, and when an agent is available and ready to help them.
- Genesys Callback Foundation 8.5 introduces the Callback interface and provides the skills needed for daily operations after a deployment.
- Genesys Callback Administration 8.5 reviews key-concepts and focuses on the deployment and configuration of Genesys Callback.
Callback Foundation 8.5 Course Details:
http://admin.viewcentral.com/events/uploads/genesys/GCB85-FND_CourseDetails.pdf
Callback Administration 8.5 Course Details:
http://admin.viewcentral.com/events/uploads/genesys/GCB85-ADM_CourseDetails.pdf
#ArchitectureandDesign#DigitalChannels#Implementation#Omni-ChannelDesktop/UserInterface#PlatformAdministration#Reporting/Analytics#Roadmap/NewFeatures#SystemAdministration#Unsure/Other------------------------------
Tracey Manley
Education Product Manager, Genesys University
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