PureEngage Premises

New PureEngage Callback Courses (Premise)

  • 1.  New PureEngage Callback Courses (Premise)

    GENESYS
    Posted 15 days ago

    Genesys University is excited to announce two new PureEngage courses for Callback 8.5 premise:

    • Callback Foundation 8.5 (1 day) and Callback Administration 8.5 (3 days).
    • Foundation is a pre-requisite to Administration.
    • These are Instructor-led ONLY. Not available as Virtual (online) or self-study at this time.

    Discover how Genesys Callback provides your customers interaction options based on THEIR availability. Instead of waiting in the queue, they can receive a callback when it is convenient to them, and when an agent is available and ready to help them.

    • Genesys Callback Foundation 8.5 introduces the Callback interface and provides the skills needed for daily operations after a deployment.
    • Genesys Callback Administration 8.5 reviews key-concepts and focuses on the deployment and configuration of Genesys Callback.


    Callback Foundation 8.5 Course Details:
    http://admin.viewcentral.com/events/uploads/genesys/GCB85-FND_CourseDetails.pdf

    Callback Administration 8.5 Course Details:
    http://admin.viewcentral.com/events/uploads/genesys/GCB85-ADM_CourseDetails.pdf


    #ArchitectureandDesign
    #DigitalChannels
    #Implementation
    #Omni-ChannelDesktop/UserInterface
    #PlatformAdministration
    #Reporting/Analytics
    #Roadmap/NewFeatures
    #SystemAdministration
    #Unsure/Other

    ------------------------------
    Tracey Manley
    Education Product Manager, Genesys University
    ------------------------------