Is there a way to change the bitrate of the wav recording to around 13 kbps? The calls are being recorded at 256kbps which makes the wav file size very large depending on how long the calls are when emailing multiple recordings to someone.  I am already aware of the option to download a webm file which is significantly smaller in size but we are having to tell Windows what program to open it with and I would have to do this for all users who request for the recording. 
Thanks, Manny

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Manny Vasquez
Lone Star Circle of Care
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Hello Manny, 

Good day to you! 

I have confirmed with our Platform Team about this feature, currently these are the only options available https://help.mypurecloud.com/articles/configure-the-preferred-codec-list/ 

You can also utilize our Product Ideas Lab (https://purecloud.ideas.aha.io/portal_session/new) and include this as feature request. Remember to please provide as many details as you can and searching for previously posted ideas and up-voting as appropriate.

Thank you! 

Your Genesys Advisor, 



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RC Cantiller
Global Digital Team, Customer Success
Genesys
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Original Message:
Sent: 07-12-2018 10:34
From: Manny Vasquez
Subject: Can the bitrate of a recorded call be changed

Is there a way to change the bitrate of the wav recording to around 13 kbps? The calls are being recorded at 256kbps which makes the wav file size very large depending on how long the calls are when emailing multiple recordings to someone.  I am already aware of the option to download a webm file which is significantly smaller in size but we are having to tell Windows what program to open it with and I would have to do this for all users who request for the recording.
Thanks, Manny

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Manny Vasquez
Lone Star Circle of Care
------------------------------

Might be able to setup/push group policy in Windows for the default 'open with' program association for .webm files to avoid a per user change.

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Jay Langsford
Senior Director, Workforce Optimization Engineering
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Original Message:
Sent: 07-12-2018 10:34
From: Manny Vasquez
Subject: Can the bitrate of a recorded call be changed

Is there a way to change the bitrate of the wav recording to around 13 kbps? The calls are being recorded at 256kbps which makes the wav file size very large depending on how long the calls are when emailing multiple recordings to someone.  I am already aware of the option to download a webm file which is significantly smaller in size but we are having to tell Windows what program to open it with and I would have to do this for all users who request for the recording.
Thanks, Manny

------------------------------
Manny Vasquez
Lone Star Circle of Care
------------------------------