Does PureCloud offer more than one choice of hold music? We would like to change the music but can't work out how. Please help!!!

------------------------------
Ann Wright
AUSTRALIAN INDUSTRY GROUP
------------------------------

Hi Ann,

There is only one generic hold music prompt on the system but you can change it :-)

Have a look at this:

Customize agent-initiated hold music - PureCloud Resource Center

Hope that helps,


------------------------------
Craig Stevenson
https://www.linkedin.com/in/craig-stevenson-contact-centre-cx-specialist-b5249996/

QPC UK
https://www.linkedin.com/company/qpc/
------------------------------

Original Message:
Sent: 10-23-2018 01:02
From: Ann Wright
Subject: Hold music

Does PureCloud offer more than one choice of hold music? We would like to change the music but can't work out how. Please help!!!

------------------------------
Ann Wright
AUSTRALIAN INDUSTRY GROUP
------------------------------

Hi there, 

Is there any way to change the hold music by the call flow instead of org-wide?

------------------------------
Angel R.
------------------------------

Original Message:
Sent: 10-23-2018 03:50
From: Craig Stevenson
Subject: Hold music

Hi Ann,

There is only one generic hold music prompt on the system but you can change it :-)

Have a look at this:

Customize agent-initiated hold music - PureCloud Resource Center

Hope that helps,


------------------------------
Craig Stevenson
https://www.linkedin.com/in/craig-stevenson-contact-centre-cx-specialist-b5249996/

QPC UK
https://www.linkedin.com/company/qpc/

Original Message:
Sent: 10-23-2018 01:02
From: Ann Wright
Subject: Hold music

Does PureCloud offer more than one choice of hold music? We would like to change the music but can't work out how. Please help!!!

------------------------------
Ann Wright
AUSTRALIAN INDUSTRY GROUP
------------------------------

The music while waiting in queue, yes (in the In-Queue Call flow).

System hold music (which plays when someone places a call on hold), no.

------------------------------
George Ganahl CCXP, GCA
Principal Program Manager
Genesys
------------------------------

Original Message:
Sent: 12-07-2018 14:50
From: Angel Rodriguez
Subject: Hold music

Hi there,

Is there any way to change the hold music by the call flow instead of org-wide?

------------------------------
Angel R.

Original Message:
Sent: 10-23-2018 03:50
From: Craig Stevenson
Subject: Hold music

Hi Ann,

There is only one generic hold music prompt on the system but you can change it :-)

Have a look at this:

Customize agent-initiated hold music - PureCloud Resource Center

Hope that helps,


------------------------------
Craig Stevenson
https://www.linkedin.com/in/craig-stevenson-contact-centre-cx-specialist-b5249996/

QPC UK
https://www.linkedin.com/company/qpc/

Original Message:
Sent: 10-23-2018 01:02
From: Ann Wright
Subject: Hold music

Does PureCloud offer more than one choice of hold music? We would like to change the music but can't work out how. Please help!!!

------------------------------
Ann Wright
AUSTRALIAN INDUSTRY GROUP
------------------------------

Can we play system hold music using expression for specific time like 30 sec or 45 sec?

I know i can use in expression Flow.HoldPrompt but looking for time param. is there any builtin function ?

------------------------------
Ali


Original Message:
Sent: 10-23-2018 01:02
From: Ann Wright
Subject: Hold music

Does PureCloud offer more than one choice of hold music? We would like to change the music but can't work out how. Please help!!!

------------------------------
Ann Wright
AUSTRALIAN INDUSTRY GROUP
------------------------------

No but you can use the Hold Music action; it has an option to play for a duration.
https://help.mypurecloud.com/articles/add-hold-music-task/

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 02-05-2020 16:30
From: Aamir Ali
Subject: Hold music

Can we play system hold music using expression for specific time like 30 sec or 45 sec?

I know i can use in expression Flow.HoldPrompt but looking for time param. is there any builtin function ?

------------------------------
Aamir Ali
AXA Equitable Life Insurance

Original Message:
Sent: 10-23-2018 01:02
From: Ann Wright
Subject: Hold music

Does PureCloud offer more than one choice of hold music? We would like to change the music but can't work out how. Please help!!!

------------------------------
Ann Wright
AUSTRALIAN INDUSTRY GROUP
------------------------------

I know but i have requirment i have to play 30 sec music then custom qmsg 30 sec music then another qmsg i have to add alot of hold music action i have 6 different cusotm message to play

--------------------------
Ali


Original Message:
Sent: 02-05-2020 16:32
From: Melissa Bailey
Subject: Hold music

No but you can use the Hold Music action; it has an option to play for a duration.
https://help.mypurecloud.com/articles/add-hold-music-task/

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 02-05-2020 16:30
From: Aamir Ali
Subject: Hold music

Can we play system hold music using expression for specific time like 30 sec or 45 sec?

I know i can use in expression Flow.HoldPrompt but looking for time param. is there any builtin function ?

 Ali


Original Message:
Sent: 10-23-2018 01:02
From: Ann Wright
Subject: Hold music

Does PureCloud offer more than one choice of hold music? We would like to change the music but can't work out how. Please help!!!

------------------------------
Ann Wright
AUSTRALIAN INDUSTRY GROUP
------------------------------

You can use the Hold Music action multiple times.  It defaults to Flow.HoldMusic but you can choose a different prompt instead.

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 02-05-2020 16:37
From: Aamir Ali
Subject: Hold music

I know but i have requirment i have to play 30 sec music then custom qmsg 30 sec music then another qmsg i have to add alot of hold music action i have 6 different cusotm message to play

--------------------------
Ali
AXA Equitable Life Insurance

Original Message:
Sent: 02-05-2020 16:32
From: Melissa Bailey
Subject: Hold music

No but you can use the Hold Music action; it has an option to play for a duration.
https://help.mypurecloud.com/articles/add-hold-music-task/

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 02-05-2020 16:30
From: Aamir Ali
Subject: Hold music

Can we play system hold music using expression for specific time like 30 sec or 45 sec?

I know i can use in expression Flow.HoldPrompt but looking for time param. is there any builtin function ?

------------------------------
Aamir Ali
AXA Equitable Life Insurance

Original Message:
Sent: 10-23-2018 01:02
From: Ann Wright
Subject: Hold music

Does PureCloud offer more than one choice of hold music? We would like to change the music but can't work out how. Please help!!!

------------------------------
Ann Wright
AUSTRALIAN INDUSTRY GROUP
------------------------------

i know but porblem is i dont want to use multiple hold prompt action it makes my code more lengthy i just want any way to play hold prompt in my expression with other messages?

------------------------------
Ali
------------------------------

Original Message:
Sent: 02-05-2020 16:53
From: Melissa Bailey
Subject: Hold music

You can use the Hold Music action multiple times.  It defaults to Flow.HoldMusic but you can choose a different prompt instead.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 02-05-2020 16:37
From: Aamir Ali
Subject: Hold music

I know but i have requirment i have to play 30 sec music then custom qmsg 30 sec music then another qmsg i have to add alot of hold music action i have 6 different cusotm message to play

--------------------------
Ali
AXA Equitable Life Insurance

Original Message:
Sent: 02-05-2020 16:32
From: Melissa Bailey
Subject: Hold music

No but you can use the Hold Music action; it has an option to play for a duration.
https://help.mypurecloud.com/articles/add-hold-music-task/

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 02-05-2020 16:30
From: Aamir Ali
Subject: Hold music

Can we play system hold music using expression for specific time like 30 sec or 45 sec?

I know i can use in expression Flow.HoldPrompt but looking for time param. is there any builtin function ?

------------------------------
Aamir Ali
AXA Equitable Life Insurance

Original Message:
Sent: 10-23-2018 01:02
From: Ann Wright
Subject: Hold music

Does PureCloud offer more than one choice of hold music? We would like to change the music but can't work out how. Please help!!!

------------------------------
Ann Wright
AUSTRALIAN INDUSTRY GROUP
------------------------------

Then record exactly 30 second prompts.  There is no expression to play a prompt for a specific duration.

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 02-05-2020 16:57
From: Aamir Ali
Subject: Hold music

i know but porblem is i dont want to use multiple hold prompt action it makes my code more lengthy i just want any way to play hold prompt in my expression with other messages?

------------------------------
Ali

Original Message:
Sent: 02-05-2020 16:53
From: Melissa Bailey
Subject: Hold music

You can use the Hold Music action multiple times.  It defaults to Flow.HoldMusic but you can choose a different prompt instead.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 02-05-2020 16:37
From: Aamir Ali
Subject: Hold music

I know but i have requirment i have to play 30 sec music then custom qmsg 30 sec music then another qmsg i have to add alot of hold music action i have 6 different cusotm message to play

--------------------------
Ali
AXA Equitable Life Insurance

Original Message:
Sent: 02-05-2020 16:32
From: Melissa Bailey
Subject: Hold music

No but you can use the Hold Music action; it has an option to play for a duration.
https://help.mypurecloud.com/articles/add-hold-music-task/

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 02-05-2020 16:30
From: Aamir Ali
Subject: Hold music

Can we play system hold music using expression for specific time like 30 sec or 45 sec?

I know i can use in expression Flow.HoldPrompt but looking for time param. is there any builtin function ?

------------------------------
Aamir Ali
AXA Equitable Life Insurance

Original Message:
Sent: 10-23-2018 01:02
From: Ann Wright
Subject: Hold music

Does PureCloud offer more than one choice of hold music? We would like to change the music but can't work out how. Please help!!!

------------------------------
Ann Wright
AUSTRALIAN INDUSTRY GROUP
------------------------------

can i download the default hold music file? or you can share ?

------------------------------
Ali
------------------------------

Original Message:
Sent: 02-05-2020 17:04
From: Melissa Bailey
Subject: Hold music

Then record exactly 30 second prompts.  There is no expression to play a prompt for a specific duration.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 02-05-2020 16:57
From: Aamir Ali
Subject: Hold music

i know but porblem is i dont want to use multiple hold prompt action it makes my code more lengthy i just want any way to play hold prompt in my expression with other messages?

------------------------------
Ali

Original Message:
Sent: 02-05-2020 16:53
From: Melissa Bailey
Subject: Hold music

You can use the Hold Music action multiple times.  It defaults to Flow.HoldMusic but you can choose a different prompt instead.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 02-05-2020 16:37
From: Aamir Ali
Subject: Hold music

I know but i have requirment i have to play 30 sec music then custom qmsg 30 sec music then another qmsg i have to add alot of hold music action i have 6 different cusotm message to play

--------------------------
Ali
AXA Equitable Life Insurance

Original Message:
Sent: 02-05-2020 16:32
From: Melissa Bailey
Subject: Hold music

No but you can use the Hold Music action; it has an option to play for a duration.
https://help.mypurecloud.com/articles/add-hold-music-task/

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 02-05-2020 16:30
From: Aamir Ali
Subject: Hold music

Can we play system hold music using expression for specific time like 30 sec or 45 sec?

I know i can use in expression Flow.HoldPrompt but looking for time param. is there any builtin function ?

------------------------------
Aamir Ali
AXA Equitable Life Insurance

Original Message:
Sent: 10-23-2018 01:02
From: Ann Wright
Subject: Hold music

Does PureCloud offer more than one choice of hold music? We would like to change the music but can't work out how. Please help!!!

------------------------------
Ann Wright
AUSTRALIAN INDUSTRY GROUP
------------------------------