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Email Inbound - Blank mail body pop up on IWS

  • 1.  Email Inbound - Blank mail body pop up on IWS

    Posted 10-08-2018 08:06
    Edited by Sudherson Nadar 10-08-2018 08:11
    Hello Team,

    We are having some intermediate Issue at one of our client.

    Issue comment:
    We are receiving blank inbound email body on IWS pop up. 

    Troubleshooting steps performed:

    BAD Scenario
    1. We have found that when ever the structured text show up like below image than the email popup with blank body.
    ref: <HTML><BODY></BODY></HTML>

    GOOD Scenario
    2. When ever the structured text is filled up with html code like below image than the email popups with proper body.gKNi5RZzTTO0qEfCFXMX_WhatsApp Image 2018-10-08 at 5.24.33 PM.jpeg

    I need your expertise help here to find the resolution. Because I have been stuck in this issue for more than a week.

    Looking forward for your valuable replies.



    ------------------------------
    Sudherson Nadar
    Moksa Technologies Pvt. Ltd.
    ------------------------------


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