PureConnect

1.  Chat Off Hold Message

Posted 17 days ago
Is there a Custom Attribute to send an OffHold message, like there is for OnHold? I have tried CUSTOM::TEXT:OffHold Message but it does not seem to work.

Thank you,

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Scott Williams
Missouri Higher Education Loan Authority
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2.  RE: Chat Off Hold Message

Posted 12 days ago
When you toggle Hold on a chat, it's just changing the status from HELD to CONNECTED and the text that gets sent is the "ACD Agent Connected" text. So there's not a way to customize the text that is sent when the interaction is taken off hold, without also customizing the text that is sent when an agent initially does a Pickup.

-Troy

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Troy Tricker
Genesys - Employees
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3.  RE: Chat Off Hold Message

Posted 6 days ago
Thats what i was afraid of. Thank you Troy!

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Scott Williams
Missouri Higher Education Loan Authority
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