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Chat Off Hold Message

  • 1.  Chat Off Hold Message

    Top 25 Contributor
    Posted 04-04-2018 09:36
    Is there a Custom Attribute to send an OffHold message, like there is for OnHold? I have tried CUSTOM::TEXT:OffHold Message but it does not seem to work.

    Thank you,

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    Scott Williams
    Missouri Higher Education Loan Authority
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  • 2.  RE: Chat Off Hold Message

    GENESYS
    Posted 04-09-2018 10:21
    When you toggle Hold on a chat, it's just changing the status from HELD to CONNECTED and the text that gets sent is the "ACD Agent Connected" text. So there's not a way to customize the text that is sent when the interaction is taken off hold, without also customizing the text that is sent when an agent initially does a Pickup.

    -Troy

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    Troy Tricker
    Genesys - Employees
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  • 3.  RE: Chat Off Hold Message

    Top 25 Contributor
    Posted 04-15-2018 12:59
    Thats what i was afraid of. Thank you Troy!

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    Scott Williams
    Missouri Higher Education Loan Authority
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