Hello team


Im verifying how to insert a variable that an agent write in script and send it secure flow.

Agent will start secure flow using a button in script.

------------------------------
Eduardo Solano
Genesys - Employees
------------------------------

Hi Eduardo,

Invocation data is used to pass information into the secure flow, such as a shopping cart id or account number.

Transfer to Secure Flow action - PureCloud Resource Center

Architect built-in variables - PureCloud Resource Center


------------------------------
R. J. Smith
Genesys - Employees
------------------------------

Original Message:
Sent: 06-22-2018 18:39
From: Eduardo Solano
Subject: How to insert a variable from script to secure flow

Hello team


Im verifying how to insert a variable that an agent write in script and send it secure flow.

Agent will start secure flow using a button in script.

------------------------------
Eduardo Solano
Genesys - Employees
------------------------------

Hello Smith,

Is there any way to send the status of payment e.g. Success, Error, Failure or Review back to the agent who initiated the secure flow?

There is a block 'Return To Agent' but it does not have any field to set the value to be passed to the agent.

------------------------------
Cheers,
Sajid Abbas Malek
Al-Futtaim Technologies -
------------------------------

Original Message:
Sent: 06-25-2018 08:06
From: R. J. Smith
Subject: How to insert a variable from script to secure flow

Hi Eduardo,

Invocation data is used to pass information into the secure flow, such as a shopping cart id or account number.

Transfer to Secure Flow action - PureCloud Resource Center

Architect built-in variables - PureCloud Resource Center


------------------------------
R. J. Smith
Genesys - Employees

Original Message:
Sent: 06-22-2018 18:39
From: Eduardo Solano
Subject: How to insert a variable from script to secure flow

Hello team


Im verifying how to insert a variable that an agent write in script and send it secure flow.

Agent will start secure flow using a button in script.

------------------------------
Eduardo Solano
Genesys - Employees
------------------------------

You need to use a Call Secure Data action in the secure flow to send the result somewhere the agent could query (this query could also be done using a data action in the script).

https://help.mypurecloud.com/articles/call-secure-data-data-action/
https://help.mypurecloud.com/articles/allow-script-use-external-data/

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 08-08-2018 10:27
From: Sajid Abbas
Subject: How to insert a variable from script to secure flow

Hello Smith,

Is there any way to send the status of payment e.g. Success, Error, Failure or Review back to the agent who initiated the secure flow?

There is a block 'Return To Agent' but it does not have any field to set the value to be passed to the agent.

------------------------------
Cheers,
Sajid Abbas Malek
Al-Futtaim Technologies -

Original Message:
Sent: 06-25-2018 08:06
From: R. J. Smith
Subject: How to insert a variable from script to secure flow

Hi Eduardo,

Invocation data is used to pass information into the secure flow, such as a shopping cart id or account number.

Transfer to Secure Flow action - PureCloud Resource Center

Architect built-in variables - PureCloud Resource Center


------------------------------
R. J. Smith
Genesys - Employees

Original Message:
Sent: 06-22-2018 18:39
From: Eduardo Solano
Subject: How to insert a variable from script to secure flow

Hello team


Im verifying how to insert a variable that an agent write in script and send it secure flow.

Agent will start secure flow using a button in script.

------------------------------
Eduardo Solano
Genesys - Employees
------------------------------