Genesys Engage on-premises

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  • 1.  Poor documentation for GWS install

    Posted 04-20-2018 11:28
    Is there a more detailed deployment guide for gws/wwe?

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    Ighor

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  • 2.  RE: Poor documentation for GWS install

    GENESYS
    Posted 04-20-2018 22:30
    Hi Ighor,

    I am not aware of any documentantion about GWS and WWE other than the one found at Genesys Documentation

    Genesys Documentation for very specific solutions can be really hard to find, and sometimes it is really not available at all, and there are some other times where, depending on the solution you need to deploy, you will have to look for several different documents.

    One example I can give you from the top of my head is when we want to setup ICON for GIR solution. In addition to search in GIR documentation for the specific configuration for ICON in GIR solution, we also might want to search ICON general documentation to find guidelines about how to deploy it, or to find out how HA can be implemented...

    Cheers,

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    Rafael Marciano
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    Original Message


  • 3.  RE: Poor documentation for GWS install

    GENESYS
    Posted 04-23-2018 11:02
    What is your specific question about deploying GWS/WWE that isn't covered in the deployment guide?

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    Jim Crespino
    Genesys
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    Original Message


  • 4.  RE: Poor documentation for GWS install

    Posted 04-23-2018 14:23

    Couple examples:

    1 Start Web services: (Documentation:HTCC:Dep:StartHTCC:8.5.2 - Genesys Documentation)

    After you install and configure Web Services, you should start the nodes in the following order:
    Start the syncNode.
    Start the remaining nodes.

    Deployment guide don't show command to do it.


    2. Troubleshoot section shows "$JETTY_HOME" , but if you using version above 8.5.201.50 looks like there is no such env setting.


    Also, there are a lot of back and forth during the deployment guide which makes it very confusing. Old deployment guides was much more straight forward (specially old PDFs ones were much more easier).




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    Ighor Toth

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    Original Message


  • 5.  RE: Poor documentation for GWS install

    GENESYS
    Posted 04-23-2018 15:59
    Edited by Jim Crespino 04-23-2018 16:01

    For the $JETTY_HOME$ environment variable, you'll probably have to define that in your shell config file so that it is exported and available.

    For the command to start GWS you have to expand the Show/Hide link in the docs to see the actual command line to start GWS on Linux:




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    Jim Crespino
    Genesys
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    Original Message


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