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PULSE: Filter Out Agents on Break / Lunch

  • 1.  PULSE: Filter Out Agents on Break / Lunch

    Posted 01-02-2019 15:35
    Using a customized Agent Login widget, how can I filter out Agents who are on Break or Lunch? The end result is that I want to only display Agents that are logged in and are either waiting for an interaction or are currently in the process of an interaction.
    #ArchitectureandDesign
    #Reporting/Analytics

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    Nelson Boychuk
    Tykans Group Inc
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