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Incoming call shows name instead of number

  • 1.  Incoming call shows name instead of number

    Posted 12-05-2018 02:50
    Edited by Dimitri Crève 12-05-2018 02:51
    Hi there,

    When I use my cellphone to call anyone inside our organisation, the callee will see my cellphone number and my name.
    Since the number I use isn't tied to the company, I would like to make sure that it only shows my number and not my name. I'm also afraid my mobile number is saved somewhere.

    I have been looking in different spots to see if my mobile number is saved somewhere, but i'm out of ideas.
    I removed the number from : follow me, forward, public lists, user configuration

    Does anyone have an idea where the number might be saved?

    Thank you in advance for any ideas :)

    Kind regards,
    Dimi
    #Unsure/Other


  • 2.  RE: Incoming call shows name instead of number

    GCAP Member
    Posted 12-05-2018 13:43
    Have you looked in Tracker?

    Thanks,
    Andrew

    ------------------------------
    Andrew Wooster
    Genesco Inc.
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  • 3.  RE: Incoming call shows name instead of number

    Posted 12-06-2018 09:51
    You can use the "SIPEngine" Log to check if the Name is carried in by the Provider (in SIP INVITE Message). If not the numer must be looked up inside the CIC

    ------------------------------
    Andreas Tikart
    Fiebig GmbH
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  • 4.  RE: Incoming call shows name instead of number

    Top 25 Contributor
    Posted 12-06-2018 11:15
    As Andrew and Andreas point out you should first look at the SIP engine log to see what is in the SIP invite. If your name is there then your cell phone carrier is sending your name on all outbound calls and you will need to talk to them. If the name is not passed then chances are your name got cached in Interaction Tracker somehow and Tracker is matching your phone number with your name. There is a way to clear out tracker records but I don't have the query off hand. Someone else on here probably has that for you.

    ------------------------------
    Mark Tatera
    ConvergeOne

    Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk.
    ------------------------------



  • 5.  RE: Incoming call shows name instead of number

    Posted 12-10-2018 09:46
    this is the message i can find in the sip engine log on my laptop

    N SIPHandlerIO::submit_recvd_message : *?INV(P#115) - udp recv 192.###.###.###:5060 <- 192.###.###.###:5060 (retried-request) msg=
    INVITE sip:laptopname@192.###.###.###:5060 SIP/2.0
    To: <sip:laptopname@192.###.###.###>
    From: "Dimitri Crève" <sip:+32486######@domain.local>;tag=kq323dy
    Via: SIP/2.0/UDP 192.###.###.###;branch=z9hG4bKU7p55s64OjOywyO7sb2c
    Call-ID: af3d85027ad58e445ff1e93f765b2b18@192.###.###.###
    CSeq: 1 INVITE
    Contact: <sip:+32486######@192.###.###.###>
    Max-Forwards: 70
    x-inin-crn: 3001702093;loc=%3cRegionDefaultLocation%3e;ms=mediaserver
    Supported: join, replaces
    User-Agent: ININ-TsServer/18.2.8.20
    Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
    Accept: application/sdp
    Accept-Encoding: identity
    Content-Length: 0

    15:30:02.8618256_0001 SIPEngine.Packets 0x24ac




    does this mean that my provider is sending my personal info with my number?
    when I call another cellphone, only my number is shown on the screen.

    thanks for the help so far! :)

    Kind regards,
    Dimi

    ------------------------------
    Dimitri Crève
    VAB NV
    ------------------------------



  • 6.  RE: Incoming call shows name instead of number

    Top 25 Contributor
    Posted 12-10-2018 10:16

    Dimi,


    To confirm is this the SIPEngine log from the CIC server, or is this the SIP engine log from the SIP soft phone on your local PC? Judging by your To line it would appear this is the PC's SIP Engine log which means it would cover the SIP call leg between the CIC server and the laptop. From this log you won't be able to tell if CIC adjusted the name at all. You need to look at the front of the CIC server so either the SIP Engine log on the CIC server or at the gateway/SBC to see what is being sent from the Telco to your CIC server.

    Thanks,



    ------------------------------
    Mark Tatera
    ConvergeOne

    Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk.
    ------------------------------