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SIPSoft Phone

  • 1.  SIPSoft Phone

    Posted 12-24-2018 16:41
      |   view attached
    Dear All,

    I faced an issue so please I need your help
    I have a CIC and the agent pcs on the same domain but different VLANs (from the agent pc I can reach the servers and remote access)
    but when I try to provision the sip softphone it asks me for the certification I put the username and the password It told me (The Host Cannot Be reached)

    please, I need your advice how to solve this issue.
    Please check the attached screen shot
    #SIP/VolP
    #Telephony

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    Andrew Adel
    IST Integration Services And Technologies Co.
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  • 2.  RE: SIPSoft Phone

    Top 25 Contributor
    Posted 12-25-2018 00:13
    How is the router between the vLANs configured? Is it blocking or manipulating any ports at all?

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    Paul Simpson
    Senior Technical Instructor
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  • 3.  RE: SIPSoft Phone

    Top 25 Contributor
    Posted 12-26-2018 10:28
    Sometimes hovering over the error message will popup more info. Otherwise looking in the SIP engine log should give you more details as to what was not working.

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    Mark Tatera
    ConvergeOne

    Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk.
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  • 4.  RE: SIPSoft Phone

    Posted 01-11-2019 02:35
    I think the SIP Softphone is trying to resolve the IP address to a NETBIOS Name. Have you tried to use
    a) the simple Hostname
    b) the FQDN name
    of the provisioning server instead of the IP address?

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    Andreas Tikart
    Fiebig GmbH
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