Genesys Cloud - Main

In this episode of the Genesys Cloud Q&A Show, we sit down with Anthony Romero and Sanoj George and they demo Apple Messages for Business. They'll be walking through the various features of Apple Messages and how it fits into the bigger picture of the ...

Hello - Genesys UX Researcher here :) I could use some help! How does your organization measure the experience of its customers when they contact you? We want to know about this whether it's with human agents, chatbots, or AI Assistants (e.g. Virtual ...

Hi all, We have a team that supports a product that is both domestic and international. Currently we have two queues set up for that product: Queue A International phone number Queue is open 230pm-11pm CST Queue B Domestic phone number ...

I just tested an agent disputing an evaluation in my sandbox org. I think you should probably be looking for: "eventType": "DISPUTED" Here is the whole notification message for reference: { "id": "4398265b-6518-40a5-95e0-f5dbd51033bd", "conversationId": ...

Great news ! ! ! ------------------------------ David Betoni Principal PS Consultant ------------------------------

Thank you Kaio, this work in case i want the agent to dial common number. it seems there is no solution form Genesys so far as per the idea https://genesyscloud.ideas.aha.io/ideas/TEL-I-224 Thank you every one for your help and contributing. much ...