Genesys Cloud - Reporting and Analytics

Thread Subject Replies Last Post
Release notes: Enhanced Performance dashboards with real-time agent status counts by work team
   
8 2 days ago by Nikhil Ponnam
Original post by Ekaterina Kononova
Protected Flag
   
0 3 days ago by Fernando Gonzalez
Reporting & Analytics Tips and Tricks Contest
   
32 3 days ago by Sowjanya Ponnaluru
Original post by Samuel Jillard
Upcoming Feature: Digital Message-Level Metrics for Supervisors
   
0 4 days ago by Ryan Legner
Agent Empathy Scores
   
0 5 days ago by Glenda Kingston
Queue Performance
   
3 5 days ago by Andrea Rushfeldt
Original post by Cam Hang Vo
Total Interruptions for Agents
   
2 5 days ago by Chris Bohlin
Original post by Britney Springer
Reporting Query
   
1 9 days ago by Samuel Jillard
Original post by Navjot Kaur
Answer % for Manual Outbound Calls
   
1 9 days ago by Samuel Jillard
Original post by Michael Nahass
How is order of queues determined in Interactions view?
   
9 9 days ago by William Radovich
Showing 1 to 10 of 128 threads (513 total posts)