|
|
How Genesys Cloud gets the value for "Contact Abandon" and "True Abandon" fields in the Campaign Performance Detail Report
|
0
|
4 hours ago
by
Edwin Moreno Ramos
|
|
|
|
Survey Reports Impacted by Survey Text Link Expiration Date
|
0
|
6 hours ago
by
Lindsy Frank
|
|
|
|
Transfer reports
Genesys Cloud - Reporting and Analytics
Metrics
|
1
|
7 hours ago
by
Samuel Jillard
Original post by
Rob Luckett
|
|
|
|
Hold Time Measurements and Calculation
|
0
|
8 hours ago
by
Adrian Brantley
|
|
|
|
Conversations missing from calls offered/answered
|
0
|
9 hours ago
by
William Radovich
|
|
|
|
Exclude short abandoned from the abandoned count
|
0
|
10 hours ago
by
Vasco Fonseca
|
|
|
|
Scorecard Points
|
0
|
11 hours ago
by
Rob Luckett
|
|
|
|
Display custom attribute in Queue activity view
|
1
|
15 hours ago
by
Samuel Jillard
Original post by
Vinaya Mente
|
|
|
|
Queue performance metrics - more then 100%
|
3
|
15 hours ago
by
Samuel Jillard
Original post by
Anna Mazor
|
|
|
|
Is there a report to determine if the company directory is used in the IVR?
|
4
|
yesterday
by
Samuel Jillard
Original post by
Jason Tran
|
|
|
|
Q&A Show- Part 1 of 3 Visualization Tools
|
2
|
yesterday
by
Samuel Jillard
Original post by
Nicole Milliken
|
|
|
|
Avg Sentiment Score
Genesys Cloud - Reporting and Analytics
Metrics
|
2
|
2 days ago
by
Rose Ortiz
|
|
|
|
STA Url near real time calling issue
|
2
|
2 days ago
by
Jignesh Chaudhari
|
|
|
|
Agent Activity Widget
Genesys Cloud - Reporting and Analytics
Dashboards
|
1
|
2 days ago
by
Samuel Jillard
Original post by
Darshan Dave
|
|
|
|
Can ACW be excluded from Handle Time calculations?
|
1
|
2 days ago
by
Samuel Jillard
Original post by
Greg Palen
|
|
|
|
Flow performance page - problem with >32 entries?
|
1
|
2 days ago
by
Samuel Jillard
Original post by
Andrew Doller
|
|
|
|
CDR
|
2
|
2 days ago
by
Samuel Jillard
Original post by
Tim Strong Bear
|
|
|
|
Idle metric
|
1
|
2 days ago
by
Samuel Jillard
Original post by
Joseph Greco
|
|
|
|
Request for Real-Time API Data Integration with Wallboard – Genesys Cloud Capabilities
|
1
|
2 days ago
by
Samuel Jillard
Original post by
Rihab BEN MALEK
|
|
|
|
Recording set to Yes but no record on calls - Interactions Performance view
|
3
|
2 days ago
by
Jeremie SIMON
|
|
|
|
Does the job that populates the analytics "datalake" re-poll at all?
|
1
|
3 days ago
by
Ryan Legner
Original post by
Vaun McCarthy
|
|
|
|
Upcoming feature: Agent State Monitoring API and Real-Time Agent Activity Monitoring on Dashboard
|
7
|
7 days ago
by
Nikhil Ponnam
Original post by
Ryan Legner
|
|
|
|
How is order of queues determined in Interactions view?
|
4
|
10 days ago
by
William Radovich
|
|
|
|
Q&A Show - Reporting an Analytics Series (What Questions Do You Have?)
|
0
|
10 days ago
by
Matt Lawson
|
|
|
|
Dissuaded/discouraged calls in Genesys Cloud
|
3
|
10 days ago
by
Jeremie SIMON
|
|
|
|
Advice or direction on Agents reporting up to many layers of Supervisors/Schedulers/Reporting Analysts/Management
|
2
|
14 days ago
by
Robert Gacula
Original post by
Melissa Harty
|
|
|
|
New Feature: Agent Timeline View
|
14
|
14 days ago
by
Brittany Fitzmaurice
Original post by
Greg Cole
|
|
|
|
Filter for a list of conversation ID's without the need to add each conversation ID one by one.
|
2
|
15 days ago
by
Melinda van den Heever
|
|
|
|
Name the new Weekly Community Update - Contest
|
0
|
15 days ago
by
Samuel Jillard
|
|
|
|
Which R&A Roadmap Feature Excites You Most?
|
38
|
15 days ago
by
Isamu Nagai
Original post by
Nicole Milliken
|
|
|
|
Agent performance to interactions drill down for one an agent
|
2
|
16 days ago
by
Joseph Greco
|
|
|
|
Voice Surveys - Searching for specific surveys
|
2
|
16 days ago
by
Brandon Doss
Original post by
Robert Niblock
|
|
|
|
Actual Time Spent Working a Task Type Interaction, Not Counting Time It Waits Due to Other Interactions Handled At The Same Time
|
1
|
17 days ago
by
Samuel Jillard
Original post by
Laura Callaway
|
|
|
|
Real-time alerting for calls waiting in queue
|
10
|
17 days ago
by
Ekaterina Kononova
Original post by
Brandon Weaver
|
|
|
|
Disconnect of a call
|
2
|
20 days ago
by
Rial Coleman
Original post by
Roxanne Tieman
|
|
|
|
Agent Performance Report to include true missed interactions
|
1
|
20 days ago
by
Samuel Jillard
Original post by
Harry Patel
|
|
|
|
R&A Trivia Tower Winner Revealed??? Plot Twist!
|
4
|
21 days ago
by
Cesar Padilla
Original post by
Nicole Milliken
|
|
|
|
Evalaution form id,Evalaution ID,question ID and question group ID chnaging
|
1
|
21 days ago
by
Samuel Jillard
Original post by
Ashoka G
|
|
|
|
How can I calculate the median wait time for multiple queues in a single Genesys Cloud action?
|
4
|
22 days ago
by
Phaneendra Avatapalli
|
|
|
|
Audit Viewer export
|
1
|
23 days ago
by
Orhun Sahin
Original post by
Heather Higginbotham
|
|
|
|
A3S Surveys and evaluations
|
1
|
24 days ago
by
Samuel Jillard
Original post by
Soraya Granda Segovia
|
|
|
|
Welcome to the Genesys Cloud Reporting & Analytics Community
|
6
|
24 days ago
by
Matt Lawson
Original post by
Samuel Jillard
|
|
|
|
Agent Performance using API
|
3
|
25 days ago
by
Anna Mazor
|
|
|
|
Trivia Tower Ending Soon!
|
0
|
27 days ago
by
Nicole Milliken
|
|
|
|
New Genesys Cloud Q&A Show Dedicated to This Community!
|
0
|
28 days ago
by
Nicole Milliken
|
|
|
|
Trivia Tower is Live and Dedicated to THIS Community!
|
0
|
29 days ago
by
Nicole Milliken
|
|
|
|
Issues with running agent topics over time
Genesys Cloud - Reporting and Analytics
Metrics
|
4
|
one month ago
by
Samuel Jillard
Original post by
Glenda Kingston
|
|
|
|
calls showing as Consult Transferred although there was no transfer?
Genesys Cloud - Reporting and Analytics
Metrics
|
2
|
one month ago
by
Anton Dudko
|
|
|
|
MIGRATION STATUS - DELAYED
|
0
|
one month ago
by
Matt Lawson
|
|
|
|
Agent Status Reporting
|
7
|
one month ago
by
Matthew Tipler
|
|