Genesys Engage cloud (formerly PureEngage Cloud)

1 to 50 of 133 threads (446 total posts)
  Thread Subject Replies Last Post Status
A PM's Recommended Sessions for Xperience!
0 9 hours ago by Matt Lawson
Hold Instance Reporting
2 6 days ago by Kenny Lang
New Poll Available
0 12 days ago by Matt Lawson
Agent are not receiving chat using Chat API Version 2
1 12 days ago by Swapnil Rajput
Genesys Customer Experience Insights (GCXI) data vs Genesys Workforce Management (WFM) data Inconsistencies
2 15 days ago by Hou Ket Tang
Editing & Adding Metrics to a GCXI Report
0 18 days ago by Mark Sorokach
Is agent first callback in planning?
3 20 days ago by Kevin Brown
Original post by Terry Dales
How to read a "DataTable" using Toolkit / Workspace API (Engage Cloud) 0 22 days ago by Ilayaraja Ponnusamy
Terminating an application without disconnecting the caller and agent
9 28 days ago by Ramu P
Original post by Davide Giglio
How to simulate Disconnect interaction logic of Composer flow on Designer? 0 one month ago by Ramu P
Genesys Engage Q&A Episode: WebRTC
0 one month ago by Matt Lawson
Supervisor Activity Reporting
0 one month ago by Kenny Lang
Is anyone using CXContact
13 one month ago by Kevin Brown
Looking for some guidance/documentation on how to setup alerts
1 one month ago by Austin Brigham
Original post by Adam Mazur
Unable to initialize the workspace object from java api. 4 one month ago by Jim Crespino
Original post by Vinoth Ezhilan Manian
Agent Desktop Cannot able to login using Tenant 4 one month ago by Shenbagamoorthy B
SIP Trunk?
3 one month ago by Phil Gallagher
Original post by Vaun McCarthy
Migration from Engage Cloud to Genesys Cloud
23 2 months ago by Kevin Brown
Original post by Byron Nelson
I need the agents to just be able to cold transfer to a particular RP or a External number
6 2 months ago by Kenny Lang
Original post by Ali K
Route On No Answer
6 2 months ago by Kenny Lang
Importing Data from Stat Server into GCXI
0 2 months ago by Zoe Beatty
Chat widget setup help 0 3 months ago by Monique Morel-Peseski
MS Teams Phone Integration
2 3 months ago by Krzysztof Spiewak
Original post by Rajath Kumar
Genesys Widigit not for co -browse unable to remove message "are yo uon thephone wiht our representative
0 3 months ago by Ali K
Customer Care needs your feedback! Customer Care is evolving it's IVR and would like your feedback! 0 3 months ago by Mike Eaton
IWD Task API - Lifecycle
9 3 months ago by Austin Brigham
Original post by Bryan Benway
Genesys Engage Ideas Lab: Your voice is being heard!
0 3 months ago by Ginger Alford
PureCloudPlatformClientV2 for PureEngage?
2 4 months ago by Ighor Toth
Obtain Access Groups assigned to User and visa versa
1 5 months ago by Jim Crespino
Original post by David Colleran
Q&A Show: Genesys Ideas Labs
0 7 months ago by Matt Lawson
GWS 9 Subscriptions
1 7 months ago by Jim Crespino
Original post by Arnold Lipton
VoiceBot Not taking Input from user
0 8 months ago by Vinayak Vagal
How to Stay On Top of Updates
4 9 months ago by Tanya Ivanova
Original post by Lonnie Swaggerty
CometD function and Python
0 9 months ago by Ighor Toth
Q&A Show: True Native Multicloud Architecture
0 9 months ago by Matt Lawson
Agent View in WFM - Other Schedules
0 10 months ago by Zoe Beatty
Last Chance: Questions About True Multicloud Architecture?
0 10 months ago by Matt Lawson
Genesys Engage Product Support is joining the acceleration to Cloud!
0 10 months ago by Mike Eaton
Latitude on the Q&A Show!
0 10 months ago by Matt Lawson
Moving to Reporting GCXI and question regarding "Target Accept Threshold (sec)"
0 11 months ago by Alex Santos
Ask the Latitude Team Anything
0 11 months ago by Matt Lawson
Different Case Data in Agent Desktop for Outbound Calls
0 one year ago by Sean Mahon
Best Practices To Follow During Moving to Genesys PureEngage Cloud
0 one year ago by Rahul Tyagi
Ideas Lab Analytics - Q1 2020 0 one year ago by Ginger Alford
Pure EngageCloud Integration to Salesforce Lighting
0 one year ago by Tom Kondrat
Advice for using Soft Phone
4 one year ago by Monique Morel-Peseski
Work from Home Agents 2 one year ago by Vincent Sabolboro
Original post by Dan Fontaine
speechminer - MS Azure BLOB storage
2 one year ago by Monique Morel-Peseski
Does the cloud iWD solution use the same PSDK events as other eServices solutions?
0 one year ago by Robert McCarthy
Ideas Lab: Key take-aways
0 one year ago by Ginger Alford