PureConnect

1 to 50 of 7659 threads (29.8K total posts)
Thread Subject Replies Last Post
Auto answer campaign calls in Interaction Connect
1 2 hours ago by Amr Khalil
Original post by Tony Curoso
Dialer - high values in CallDisconnectedTimeUTC
0 12 hours ago by Rafael Guillen
Agents who have been deleted from IA are still displaying in the agent list in Optimizer
3 20 hours ago by Leo De La Garza
Hard coding workgroup for Advanced Dialing Options
3 23 hours ago by Carlos Camacho Jimenez
Original post by Cynthia Palacios
Callbacks 3 23 hours ago by Richard Smidt
Original post by Tina Yocum
Quality Management
0 yesterday by Sajed Salah
Exchange 2019 compatibility 0 yesterday by Dimitrije Maric
How to save email and generic object for later processing in iConnect 0 yesterday by Pavel Broska
CIC Service account password change
7 yesterday by Paul Simpson
Original post by Thomas Maher
Codec
1 yesterday by Paul Simpson
Original post by Sajed Salah
Best way to configure F5 Loadbalancer to support Switchover
2 2 days ago by Egill Palsson
Interaction Connect Client Application freeze and logouts on Refresh 2 3 days ago by Mirza Baig
Automation for creating new managed IP phones
3 4 days ago by Paul Simpson
Original post by Nathan Timberlake
Database Question Regarding Agent Roles
6 4 days ago by Eric Bertolini
Switchover Alerts
15 4 days ago by Richard Chia
Original post by Tina Yocum
Call Recording Attributes - Identify Calls Actively Being Recorded 5 5 days ago by Paul Simpson
Original post by Barry Farrington
Interaction Connect integrated with PureConnect
0 5 days ago by Katie Dodge
ICBM Reporter - Save FIlter 1 5 days ago by Raymond Hicks
Original post by Scott Williams
Average Speed of Answer (ASA) is captured in any Attribute to use it in IVR? 0 6 days ago by Anagha Chandere
Genesys Support - Issues
58 6 days ago by Daniel Brewer II
Original post by Egill Palsson
Formatting text from a chatbot and inserting to ICWS chat
9 6 days ago by Egill Palsson
Recording isn't getting saved when conference calls are taking in process. 0 7 days ago by Sarat Chandra Koppisetti
IVR Aborts vs Disconnects 0 7 days ago by Barry Farrington
Ring on callback
4 7 days ago by Paul Simpson
Original post by Peter Porubsky
Getting schedule from interaction Administrator for Social media 0 8 days ago by Mohammed Khaleel
Crashing Constantly
1 8 days ago by Tarquin Bell
Original post by Tina Yocum
SIP Softphone Log Files
1 8 days ago by Steve Lam
Microsoft Power BI - Does It Work with PureConnect Prem / Cloud? 6 8 days ago by Trent Vance
Original post by Barry Farrington
Callback
3 9 days ago by Paul Simpson
Original post by Sajed Salah
Very basic Play Audio handler just doesn't seem to work?
5 11 days ago by Paul Simpson
Original post by Josh Bell
IC Freezing and Status will not load
1 12 days ago by ryan hedlund
Original post by Tina Yocum
ICWS install
2 12 days ago by Sean McGrath
SIP Soft Phone - Provision Ports 6 12 days ago by Mohamed Krima
Logged Event Message (Error)
0 12 days ago by Davide Graziani
Play audio file for backend webservice
4 12 days ago by Harish Atrya
Access Control Group Detail Available in Reporting Tables? 3 13 days ago by Dieter Wijnen
Original post by Barry Farrington
ipTTY / Accessibile Solutions
1 13 days ago by Dieter Wijnen
Original post by Cody Dzik
sip soft phone
11 13 days ago by Dieter Wijnen
Original post by Horst Eppich
Interaction Recorder - Events Indicators
4 13 days ago by Rafael Guillen
Create Callback step failing to create callbacks
18 13 days ago by Vineet Kakroo
Scoring questions
1 13 days ago by Richard Lyndon
Original post by Sajed Salah
Upgrading Tomcat in an existing Nuance Speech Suite installation
3 13 days ago by Brandon Weaver
Fax and Email
1 14 days ago by Paul Simpson
Original post by Sajed Salah
Scheduling Unit Drop down duplication 1 14 days ago by Raymond Hicks
Original post by Kenn Lambing
Marquee Customization
3 16 days ago by Mohammed Bazzi
Original post by Franz Jerome De Guzman
Route chat based on subject selection from dropdown list
5 16 days ago by Hussein Alshamiri
ICBM User Status Change 1 18 days ago by Paul Simpson
Original post by Brett Ciancanelli
Path for CaaS RDM DB - Read only .rdd file
1 19 days ago by Harikrishna Venna
Multiple filters when querying a ConfigurationList (IceLib) 0 19 days ago by James Dunn
IVR Abandons Definition 6 20 days ago by Trent Vance
Original post by Barry Farrington