PureConnect

1 to 50 of 7736 threads (30.1K total posts)
  Thread Subject Replies Last Post Status
classified incoming call (local or international)
0 yesterday by Mohannad haddad
ACD Statistics (Interaction)
6 yesterday by Nelson Torres
IWP Marquee Server WIN10 LEAF 9 SILVERLIGHT
0 2 days ago by Horst Eppich
international number
0 2 days ago by Mohannad haddad
Call transfer Issue 7 3 days ago by Renjith Rajan
Monitored Apperances status icons only suddenly stop displaying 0 4 days ago by Michael Bishop
Interaction Recorder
1 4 days ago by AARON LAEL
Original post by Sajed Salah
area code / exchange report
0 4 days ago by Mohannad haddad
Custom Email Profiles - Sent Emails No Longer Showing in Sent Folder
1 5 days ago by Marcelo Heil França
Original post by Anastasia Brown
Where can I find the KB articles now?
5 8 days ago by Phil Murray
Original post by Wayne Rhodeback
handler does not accepts characters in utf-8 encoding 5 9 days ago by Egill Palsson
Original post by Pavel Broska
Increasing timeout for survey invitation
2 10 days ago by Moises Encabo
Original post by Michael Hulshult
Office 365 Setup
0 11 days ago by Richard Sutterfield
Questions for Email
1 12 days ago by AARON LAEL
Original post by Sajed Salah
Forecast AHT and Actual AHT 3 15 days ago by Brad Goff
Original post by Kenn Lambing
IWP is not working after update to CIC2021
9 15 days ago by Sai Prem M
Original post by Horst Eppich
IVR reporting
1 16 days ago by Kenn Lambing
Original post by Mohannad haddad
Agent disassociated from workgroup
3 16 days ago by Vincent Heijmans
Original post by Kenn Lambing
Limit Time off requests to future 0 17 days ago by Kenn Lambing
Pure Connect Integration with Exchnage Server 2019 0 17 days ago by Mirza Baig
Return call back to operator if unanswered
0 17 days ago by Egill Palsson
Default chat widget attributes are not passed through interaction 0 17 days ago by Hussein Alshamiri
Outbound concept 1 18 days ago by Eric Berkshire
Original post by Pavel Broska
Get statistic current number of agents in particular status 1 19 days ago by ryan hedlund
Original post by Pavel Broska
Get Chat attachments for later processing 0 19 days ago by Pavel Broska
Interaction Connect Windows Authentication Not Working
4 22 days ago by Egill Palsson
Original post by Mirza Baig
Does Shift Trading work - in PureConnect
2 22 days ago by Conor Twomey
SIP soft phone cannot provision - says The Host cannot be reached
7 22 days ago by Rasko Radojevic
Original post by Jamie Mielneczek
User Reports > User Availability
6 24 days ago by Tina Yocum
Using IceLib to unlock an account 1 24 days ago by James Dunn
Interaction Screen Recorder
1 24 days ago by James Dunn
Original post by Tina Yocum
DNC Scrub Option for Dialer Campaign and Reporting for the same 3 24 days ago by Eric Berkshire
Original post by Anagha Chandere
Salesforce Connector - Genesys web-based phone issue
0 26 days ago by Brian Jones
number of activated users in a workgroup
1 26 days ago by Kenn Lambing
Original post by Conor Twomey
Interaction Connect login URL
15 26 days ago by Vishnu Prasad
Original post by Mallesh Neeli
Callback with option to ask for "callers name" 0 28 days ago by Vathsan Sarma
sip soft phone
15 28 days ago by Paul Simpson
Original post by Horst Eppich
Sendcustomnotification failure
2 one month ago by Sean McGrath
Playing an Audio file to customer on an Outbound Call
1 one month ago by Paul Simpson
Original post by Vishnu Prasad
find activated users in workgroup?
2 one month ago by Conor Twomey
Original post by A Contributor
Outlook 365 integration with PureConnect CaaS 2 one month ago by Tony Curoso
Original post by Prateek Sethi
CIC down notification strategies 1 one month ago by Sheldon Goodrich
Original post by Christopher Becker
Viewing sent emails in Interaction Desktop
1 one month ago by Marcelo Heil França
Original post by Chudi Igboemeka
Auto-dialing on callbacks when assigned to agent
7 one month ago by Richard Smidt
change or delete Acd Category during "life" of interaction 1 one month ago by AARON LAEL
Original post by Pavel Broska
Custom SMS broker xml - include additional header in request
2 one month ago by Edon Abdulovski
Using Auto Dialer to complete queue callback function
12 one month ago by Richard Smidt
Original post by Frank Tobar
MFA and Interaction Connect 1 one month ago by Shane mktUknown
CX Insghit installation error 0 one month ago by Mohammad Tawalbeh
Archiving the PureConnect database
0 one month ago by Marion Crutchfield