PureConnect

1 to 50 of 6885 threads (26.7K total posts)
Thread Subject Replies Last Post
Second incoming call going to VoiceMail
0 22 hours ago by Vito Denaro
Handler Reverted Back to Default
2 23 hours ago by Andrew Wooster
How to generate sessionid CSRF token and cookie for ICWS API 2 yesterday by William Wyszomirski
IO_HeadcountForecastStats documentation
3 yesterday by Brad Goff
Original post by Jayden Bradow
How clear the cached DTMF
4 yesterday by Halesha Nagarajappa
Reporting on Emails Received
4 yesterday by Trent Vance
Original post by Philip Last
Formatting text from a chatbot and inserting to ICWS chat
5 yesterday by Andy Kauffman
Original post by Egill Palsson
Reporting on Interactions going to voicemail
1 yesterday by Philip Last
Original post by Rahul C Tyagi
Can an agent send attachment to customer in webchat
2 yesterday by Andy Kauffman
Original post by Harshali Bhure
Interaction Desktop/Connect using Outlook Add-In
2 yesterday by Richard Presling
Original post by Alex Belec
Forecast FTE per interval from database
0 yesterday by Jayden Bradow
Minimum Schedule Optimization Granularity
3 yesterday by Jayden Bradow
Dynamic Remote Client connection
1 yesterday by Aaron Lael
Original post by Kellie Stancliff
Activate or Deactivate a workgroup through Handler
4 yesterday by Paul Simpson
Original post by Raghav Gupta
Callbacks
1 yesterday by Cole Callahan
Original post by Tina Castro
Optimizer - Add agents to schedule after published
2 yesterday by Matt Lawson
Original post by Christine Serapiglia
agent occupancy
2 2 days ago by Matt Lawson
Original post by Mohammad Tawalbeh
Missing call volume- ACD Calls offered vs calls answered 8 2 days ago by Trent Vance
Original post by Diane Robinson
create a report of station information
1 3 days ago by Mark Tatera
Original post by Greg Ackinclose
Dialer Contact list Audit 3 3 days ago by Mark Tatera
Original post by Surya Kotey
Help with getting value of displayName in an API call 0 3 days ago by William Wyszomirski
Issue with preview Calls to users
2 4 days ago by Mark Tatera
Original post by Surya Kotey
dailer call not dial plan numbers
11 4 days ago by Meraj Ahmed
Original post by Amr Khalil
Check agent availability within a workgroup with a particular skill
3 4 days ago by Raghav Gupta
Call Connection Delay
14 4 days ago by Rechelle McConne
softphone in VDI environment 1 5 days ago by Mark Tatera
Original post by Scott Williams
Oracle DATABase and Recorder Storage Migration
1 5 days ago by Sylvain Richard
Original post by Mohammad Khaleel
Setting Outbound ANI
8 8 days ago by Alain LeBrasseur
Original post by Mirza Mahboob Baig
Remove country name in VoiceMail subject 1 8 days ago by Randy Drielinger
Original post by Mauricio Olivera
Alerts
3 8 days ago by Randy Drielinger
Original post by Chris Cover
Chat session is lost when moving accross web pages
2 8 days ago by Randy Drielinger
Original post by Mauricio Olivera
Eronius ICBM Alert help
1 9 days ago by Paul Simpson
Original post by Elyse Gritsonis
Upgrading Interactive Web Tools 4 9 days ago by Marian OConnell
ServerGroup Certificates
2 10 days ago by Chris Tancred
Changing the Location of Storage of Recording
3 10 days ago by Mirza Mahboob Baig
System Upgrade and handlers 13 10 days ago by Paul Simpson
Original post by Mahmoud Kamal
Check Agent Availability in Workgroup
3 10 days ago by Paul Simpson
Original post by Rahul C Tyagi
Salesforce & Gensys Integration Call History in SoftPhone
1 11 days ago by Andrew Wooster
acd routing and voicemail playback to physical phone
2 11 days ago by Patrick Broderick
Interaction Connect Add-in view
2 11 days ago by Salim Nouh
Customer Interaction/Transfer report
3 11 days ago by Trent Vance
Original post by Janet Hayward
Forwarded phone numbers in Interaction Recorder scenario
1 11 days ago by Paul Simpson
Original post by Phatana Souvanna
customer number is always 5060
1 11 days ago by Paul Simpson
Original post by Amr Khalil
create the SOAP body in handler
10 11 days ago by Venkoba Adeshappa
Original post by Halesha Nagarajappa
Need List of Users with a particular license 2 14 days ago by William Wyszomirski
Call Not Transferring to Agent
2 14 days ago by Paul Simpson
Original post by Rahul C Tyagi
WebChat - Send files to agent 2 14 days ago by Mauricio Olivera
Supervisor Login and Logout report in ICBM.
12 15 days ago by Brad Goff
Original post by Surya Kotey
Archiving Recordings
1 15 days ago by Mark Tatera
Original post by Dakota Smith
slot name for built:in grammars referenced in custom grammar
1 15 days ago by Halesha Nagarajappa