PureConnect

1 to 50 of 7328 threads (28.6K total posts)
Thread Subject Replies Last Post
SIP Soft Phone Volume
3 yesterday by Scott Williams
Original post by Thomas Moore
Interaction Connect Slow Response
2 yesterday by Scott Williams
Original post by Pawel Godek
Speech Analytics - Reports
0 2 days ago by Janet Hayward
Adding Questions asked to Record File for Email
0 2 days ago by Dale Deloach
Transfered calls
1 2 days ago by Trent Vance
Original post by Janet Hayward
WebRTC PureCloud Integration
4 2 days ago by Mark Luker
Original post by Angelia Harper
Questionnaires - how to organize active and decommissioned 0 2 days ago by Janet Hayward
Scoring a questionnaire without association to a call
1 2 days ago by Janet Hayward
Original post by A Contributor
Linking Initial Interaction ID and Associated Consult Interaction in Tracker 3 3 days ago by Trent Vance
Original post by Barry Farrington
Using Handlers for Routing to Feedback Module 3 3 days ago by Steve Owen
Original post by Barry Farrington
0 value forecast
2 4 days ago by Rusty Lockett
Original post by Cody Dzik
Support for Linux Agent Stations
5 4 days ago by Paul Simpson
Original post by William Martín Chávez González
Chat Configuration
3 4 days ago by Neha Khanna
Original post by Mohammad Khaleel
IVR Containment Report
0 8 days ago by Alexandria Smith
ICWS configuration items GET broken? Sends GUIDs instead of actual ID text for configurationId.id and .uri 0 8 days ago by Tyler Style
AI scedule activity's need to be edited
0 8 days ago by Kees Graveland
Ideas Lab Analytics - Q1 2020 0 9 days ago by Ginger Alford
True Number of Calls Entered
0 9 days ago by Jayden Bradow
Results in Interaction Recorder are inaccurate 0 10 days ago by William Wyszomirski
Sending custom values from a WebChat Widget using Extensions 0 11 days ago by Umair Khan
Consult Agent Display Name in IC
0 12 days ago by Barry Farrington
SalesForce integration outbound not dialing from a que
0 12 days ago by Michelle Williams
Licensing requirements for SIP soft phone?
4 12 days ago by Paul Simpson
Original post by Nathan Timberlake
Security Check Ideas for Attendant IVR Apps 1 12 days ago by David Currier
Original post by Barry Farrington
Desktop, ICBM, Scripter on VPN with Fortinet
0 15 days ago by Yanick Daviault
Accurate Definition of "Flow-Outs" 9 15 days ago by Trent Vance
Original post by Barry Farrington
Configure Cloud Services - AWS S3 for recordings 5 15 days ago by Angelia Harper
Original post by Dawn Passerini
Live Person Chat integrations
0 16 days ago by Wahidul Mehraz
Adherence Exceptions
1 16 days ago by Trent Vance
Original post by Dalvir Dhamrait
CX Insights 6 16 days ago by Mohammad Tawalbeh
Agent less Campaign Report
3 17 days ago by Paul Simpson
Original post by Gopalakrishnan Mahadevan
General questions about CX Insights
3 17 days ago by Greg Cole
Original post by Cindy Herrington
DIALER DISPOSITION POLICY IS NOT WORKING
1 17 days ago by Paul Simpson
Original post by Gopalakrishnan Mahadevan
I3_License_External_Call_ports
2 18 days ago by Ibrahim Alhadi
SIP Softphone need to reprvision
1 18 days ago by Scott Williams
Original post by Mohammed Gazi
CX insight - Pureconnect minimum release and server requirements 1 19 days ago by Greg Cole
Original post by Mohanad Agha
Unable to Save Roles to User 2 19 days ago by Carrie Redmon
Switchover issues, lost configuration 7 22 days ago by Alfredo Iturralde
Original post by John Maguire
Interaction Feedback 0 22 days ago by Zandra Hunter
How to pass custom values to IWrkgrpQueueStats viw from Handler
0 22 days ago by Vinay Kumar
Reporting from Other DBs in ICBM
3 23 days ago by Trent Vance
Original post by Egill Palsson
Interaction Connect Pain points
16 23 days ago by Bishay Bishesh
Assigning Calls to Multiple Workgroup Queues at The Same 4 23 days ago by Paul Simpson
Original post by Barry Farrington
SIP Soft Phone provisioning with switchover pair
6 24 days ago by Paul Simpson
Original post by Evan Mann
Migration Upgrades and SiteIds 0 25 days ago by Kleid G
convert.sasf recording to.wav or.opus
13 25 days ago by William Martín Chávez González
Original post by Yason Wu
Database Query Recommendation
8 26 days ago by Paul Simpson
Original post by Tom Mullen
Integrations feature request
4 26 days ago by Bishay Bishesh
Interaction Connect - Workstation - Choose Station Issue
1 27 days ago by Richard Presling
Original post by Nelson Torres
How to use ICWS C# Library to retrieve configuration data?
3 29 days ago by Douglas Suyemoto
Original post by Tyler Style