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PureConnect Q&A Show - Episode 2 Questions:
Expert Picks - Multi-mode bot solutions – 3:28
Introduction: Q&A Bounty Board – 7:26
Campaign Sequence – 8:00
PureConnect Q&A Show - Episode 1 Questions:
Best Practices - Optimizer Shift Rotations - 2:57
Introduction: Q&A Bounty Board - 6:21
Minimum Schedule Optimization Granularity ...
It’s critical that development, QA and operations teams collaborate in the contact center environment. But even with careful planning, technology failures or disruptions can impact ...
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.