A place to ask questions, connect with others, and stay in the know
All about SMS!
Learn more in the Resource Center.
Hey everyone! We're excited to drop the newest episode of the Genesys Cloud Community Q&A Show that will provide you with all the details you need to know about SMS. SMS (texting) regulations are changing all the time, so much so, ...
Hello Community! Do you set up queues with members from multiple divisions? If so, would you be willing to join me for a quick exploratory call? https://calendly.com/becky-powell/30min If email works better, please feel free to reach me at becky.powell@genesys.com ...
I have a single user who has created all of our evaluation forms and added many saved questions as templates for ease of use. Unfortunately, no one else can see or use these template questions. Not even me, as an admin. The one who created the question ...
Thanks so its still always a internal call then. ------------------------------ NA ------------------------------
We are new to Genesys and have a couple agents experiencing "error in delivery" notifications if they hover over messages sent from the agent portal. I see that the messages were sent successfully to the customer. Underneath each message from the agent ...
Hi Bruce! Where can I find this page in Genesys Cloud? ------------------------------ Vanessa Ramirez Rush System for Health d/b/a Rush University System for Health ------------------------------
What are we removing? At the top of the Subscription or Billing & Usage page in Genesys Cloud admin are aggregate quantities of users and aggregate dollar amounts for a given billable period. We are removing this section outlined below. ...
SCIM was not tested with Sailpoint, but what i can say is that with all the SCIM vendors we do document, we were able to setup a SCIM integration using their generic tooling. The "app" we provide for those vendors is really just a default set of attribute ...
Hi all, I'm currently trying to pop our crm when a call gets connected from a script. We have an internal group who receives calls from people in both outbound and inbound queues. They are not set to auto answer. I'm wanting to pop the page with the ...
Very Helpful. Thank you Christoph! ------------------------------ Isaac Denegri EverBank, N.A. ------------------------------
What are your feature requests or ideas? We'd love to hear them!Genesys Cloud CX IdeasGenesys Multicloud CX IdeasPureConnect Ideas
Nominate your favorite Community Rockstars
Community LinksCustomer & Partner Sign UpAchievers Lounge Community Newsletter Archives "Ask Me Anything" EventsFAQ / GuidelinesSelf-Service ResourcesGenesys Knowledge NetworkGenesys Cloud CX Resource CenterPureConnect Resource CenterGenesys Multicloud CX DocsGenesys EventsGenesys Community YouTube Channel Community PartnersLatitude by GenesysAppFoundryGCAP
Architecture and Design Connect with a CustomerDigital Channels ImplementationIntegrationsOutboundOmni-Channel Desktop/User InterfacePlatform AdministrationQuality ManagementReporting/Analytics Roadmap/New FeaturesRouting (ACD/IVR) SecuritySIP/VoIPSystem Administration Telephony Unsure/Other
Meet your community outside of the community!GCAP - Join Genesys Customer Advocacy ProgramGenesys User Group - Learn and share product knowledge with fellow Genesys Customers