Hey everyone! We're excited to drop the newest episode of the Genesys Cloud Community Q&A Show that will provide you with all the details you need to know about SMS. SMS (texting) regulations are changing all the time, so much so, ...

Hello Community! Do you set up queues with members from multiple divisions? If so, would you be willing to join me for a quick exploratory call? https://calendly.com/becky-powell/30min If email works better, please feel free to reach me at becky.powell@genesys.com ...

@Dieter Wijnen -san, Can you please let me know how is the monitoring going on with Zabbix? We are also using Zabbix for monitoring others. ------------------------------ Anush Shetty SBI Shinsei Bank, Limited ------------------------------

Hi All, We are planning to monitor the edge device from HPE. Is there any alternative way to monitor the edge apart from API. Like monitoring the device direclty using SNMP. #Telephony ------------------------------ Anush Shetty SBI Shinsei Bank, ...

Hi All, Is there a way for the admins to bulk disable "continue voice recording during queue wait" in the voice Tab in Queues? We have around 200 queues and it is hard to click on disable in each queue. The option is available in Queue > Voice ...

I have uploaded the installer in this thread, please check if you can download. This installed has logging enabled for any error you might get, which will be written in a log file on your USB drive. ------------------------------ Regards, Subhash Srivastava ...

Are you writing that value out as participant data just before and after the blocks in question? It should show exact time at those insertions. ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation Architects ...

Do you have a recording policy for Messaging? If so, then it will "record" the conversation and then us the API or the transcript tab in the Interactions Details to get the transcript. ------------------------------ Robert Wakefield-Carl ttec Digital ...

There is the bot performance view and you should be placing Outcomes and Milestones into the flows and bots. this can be reported on using the upcoming Journey Flows and in the Milestones performance view. The new Flow Insights will show how many visitors ...

Are you sure the agent is getting the call from that queue or dialing out of that queue? Was the call transferred to them? I would guess there is another segment involved here. Also, check to see if they transferred the call to a flow. ------------------------------ ...