Hey everyone! We're excited to drop the newest episode of the Genesys Cloud Community Q&A Show that will provide you with all the details you need to know about SMS. SMS (texting) regulations are changing all the time, so much so, ...

Hello Community! Do you set up queues with members from multiple divisions? If so, would you be willing to join me for a quick exploratory call? https://calendly.com/becky-powell/30min If email works better, please feel free to reach me at becky.powell@genesys.com ...

Is it possible to integrate Genesys Cloud with M365 using GRAPH protocol. Currently that is what we are using on premise. Is IMAP Supported, if not is the only alternative for integration is to forward the emails from your server to Email Address Configured ...

Catelyn, I have a solution that I seemed to work in my testing. Begin by setting your comma separated string value as participant data in your flow. In my example it's called "ListFromFlow". You can set it as shown, or if you have a collection in Architect, ...

Hi Dean, I'm not the original poster from above but I have a similar question. Is there a way to capture the reports of DNIS that was transferred to? Thank you, ------------------------------ Dianne ------------------------------

After 2 weeks of urging support to pass this to Engineering, solution was to disable an SDK for the toggle setting to work on the back end..... ------------------------------ Suren Nathan SUNWING VACATIONS INC. ------------------------------

Thanks Angelo, that is helpful! ------------------------------ Nicole VanWie State of Arizona - City of Mesa ------------------------------

Thanks so much, Robert! One area we're looking at for future expansion is the ability to add recordings of examples to Dictionary Management. This could further improve accuracy in the above examples. Leor ------------------------------ Leor Grebler, ...

Hello Elizabeth! I'm sorry for your experience and rest assured it's on our roadmap to improve this functionality. Genesys Cloud runs off a true big data architecture model which carries the huge benefit of being able to centralize the infrastructure ...

Hi Steve, Have you found a way to make this work? I'm facing the same challenge where the message history is not automatically being added once the agent replies to the email. ------------------------------ Dennies Salenga ----------------------- ...