Hey everyone! We're excited to drop the newest episode of the Genesys Cloud Community Q&A Show that will provide you with all the details you need to know about SMS. SMS (texting) regulations are changing all the time, so much so, ...

Hello Community! Do you set up queues with members from multiple divisions? If so, would you be willing to join me for a quick exploratory call? https://calendly.com/becky-powell/30min If email works better, please feel free to reach me at becky.powell@genesys.com ...

Good Morning! If you accept an interaction and "skip" the interaction, it will be considered complete - unless you have multiple phone numbers on that account. It should be skipping it at the phone number level, not record level. If you have two, ...

Hi Soubhash, We've passed the steps my following the recommandations.We have succeded in completing the installation. The issue that we are having now is that after receiving the process complete message and after the reboot of the server, it is like ...

Hi all. Anyone having issues playing back / viewing live voice interactions? When trying access a live interaction, it looks like the attached pic. Raised with Case. #Omni-ChannelDesktop/UserInterface #QualityManagement #Reporting/Analytics ...

That's great news! Hopefully that covers everything then. Let me know if you need anything else. ------------------------------ Steven Busse Vice President, Lead Business Analyst M&T Bank ------------------------------

Hi, It seems that this will deployed to the remaining regions next week (https://help.mypurecloud.com/release-notes-home/features-coming-soon/)? As deployment schedule is now a sliding window across the week, would it be possible to have the exact ...

Hi, Hope everyone is doing well. We have built our custom logic to increment the priority, while they are in queue (in-queue flow). But observing the below issues; Beginning of in-queue flow GetCurrentDateTimeUtc() method returned 2024-04-18T15:29:09.727Z ...

4 years later it's still not fixed. This is a big BUG that needs to be quashed. ------------------------------ Dewald Smit Altron Systems Integration a Division of Altron TMT (Pty) Ltd ------------------------------

No, we have the same. And it is not even restricted to only admin role, but also supervisor role has this. Not a desired situation in my opinion. At least the utilization on org-level should be restricted to master admin only. Agent utilization can ...