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  • Hey fans! "Once in a Lifetime" you get the opportunity to reach stardom in the Genesys Community, and today we reveal which member has reached that apex of fandom! This person was nominated by @Antwuan Rencher who says: "They are very active in ...

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  • The Genesys online community voted on the Genesys features they'd like to see covered most on the "Genesys Q&A Show" and this week we granted their wish to demo "Outbound Email Campaigns." Our Pro Services Consultants demo many features on outbound email ...

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  • Hey Everyone, Have any questions about Co-browse for Voice? Just reply to this thread! Our very own @Chad Hansen and I will keep and eye on it and get you some answers. Previously on the Q&A Show - Chad and I gave an overview of Co-Browse ...

  • Hi Dinesh, I'd do what Vineet suggested, set some participant data to see what that value is. I have done something similar before and gone with an expression like the below in my Play Audio action: ToAudioCurrency(ToCurrency(YOUR BALANCE) + "|AUD")), ...

  • We started to see this issue yesterday in one of our Orgs, mostly for outbound calls, but occasionally for inbound too. Our design is complex due to regulatory requirements where for outbound calls, once connected to customer, we have to blind transfer ...

  • Hi Everyone, I would like to check is it possible to use variable in function MakeDuration? The value of the variable will be retrieved from Data Table. MakeDuration(0,0, <variable> ,0,0) Thanks & Regards, Albert #Routing(ACD/IVR) ------------------------------ ...

  • Hi Mate, Thanks for your reply. We tried to refresh the app but issue still there. The issue is - When agent receives email interactions and agent clicked on download all on the attachment that time Genesys cloud app is getting refreshed again and ...

  • Hello! I am trying to get the Get Conversation Attribute Data Action to work and am running into an issue with the success template. I get the following error when I run the test: { "message": "Transform failed to process result using 'successTemplate' ...

  • I am connected to Genesys Cloud using the Desktop App. My status was changes to Away after my PC was locked, but when I check my profile panel, I can't see a status selection: I wonder if this behavours is expected? Thank you! #Unsure/Other ...

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    RE: Chat Bot Launcher

    Rechelle, The page to see what Matthew is discussing is located here: Thermo Fischer Contact Us Chat ------------------------------ Kevin Brown Miratech, Inc United States ------------------------------

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