Hey everyone! We're excited to drop the newest episode of the Genesys Cloud Community Q&A Show that will provide you with all the details you need to know about SMS. SMS (texting) regulations are changing all the time, so much so, ...

Hello Community! Do you set up queues with members from multiple divisions? If so, would you be willing to join me for a quick exploratory call? https://calendly.com/becky-powell/30min If email works better, please feel free to reach me at becky.powell@genesys.com ...

You can use the GetQueueEstimatedWaitTime or FindQueueEstimatedWaitTime functions to check EWT for a queue before transferring to it. For the agents on queue, you should be able to write data action to check that. ------------------------------ Melissa ...

A user reported that there noticing the alert pop up for calls in the bottom right disappearing too fast after it appears and said the notification would stay there until they stop hearing the call ring. Is there a way to prolong the notification? I assume ...

I have a project where I would like to reference a field in a data table to retrieve a task name and call the task using "Jump to Reusable Task", since different conditions require the execution of different tasks. However, unlike most fields in Architect, ...

You can use the recording bulk action API to do so. Now, you will need to provide Analytics query as a parameter in the API to search for the interactions that you want recordings' delete date to be updated for. But hopefully you know the filter criteria ...

Is it possible to integrate Genesys Cloud with M365 using GRAPH protocol. Currently that is what we are using on premise. Is IMAP Supported, if not is the only alternative for integration is to forward the emails from your server to Email Address Configured ...

Catelyn, I have a solution that I seemed to work in my testing. Begin by setting your comma separated string value as participant data in your flow. In my example it's called "ListFromFlow". You can set it as shown, or if you have a collection in Architect, ...

Hi Dean, I'm not the original poster from above but I have a similar question. Is there a way to capture the reports of DNIS that was transferred to? Thank you, ------------------------------ Dianne ------------------------------

After 2 weeks of urging support to pass this to Engineering, solution was to disable an SDK for the toggle setting to work on the back end..... ------------------------------ Suren Nathan SUNWING VACATIONS INC. ------------------------------