A place to ask questions, connect with others, and stay in the know
Hello Community! Do you set up queues with members from multiple divisions? If so, would you be willing to join me for a quick exploratory call? https://calendly.com/becky-powell/30min If email works better, please feel free to reach me at becky.powell@genesys.com ...
You'll see the Apps menu has started to be covered, and the Admin option has been completely covered. But as I say I believe this is only an issue on authorised org setups due to how the org name for the "client" org gets displayed on the far right. ...
Times to time, the agent does not time out during the ACW. All our queue is setup for 20 seconds with Mandatory, Time-boxed. I created a case with Genesys Support but they were not able to assist me. Is anyone else having issues like this? ...
Hi Tommy, Were you able to search for interactions by the Spanish dialects? ------------------------------ Anik Dey Genesys - Employees ------------------------------
We are planning to start leveraging the "End Interactions Automatically when Agents Logoff" feature in the System Settings. I'm wondering if anyone has identified new issues arising from this feature setting which may be caused by network connectivity ...
Thank you, Richard. I have created an auth action, which gives me the below result, but I'm still confused about how to create subsequent actions to fetch the actual information. I'm sorry, but I'm quite new to the Genesys world. ...
Hello, thank you for your feedback I've voted for the idea above and posted a new idea here : Enable last-used queue for outbound | Genesys Cloud Ideas Portal (aha.io) Regards ------------------------------ Rihab BEN MALEK Teleperformance France ...
Ok, no problem. Yes, the middleware updates using the scoring API but it does it by matching the answers with the assigned survey, which is created after the interaction finishes. Let me know if I can help. ------------------------------ Marco Villaseñor ...
Having limited experience in bot flows I'm not certain if this will help, but if there isn't a dropdown list to store you array values. You may be able to execute a loop for each object of the array. Prompting the operator to reply Yes/No for each role ...
I believe I have found the issue causing our low self service %, so posting here again in case it can help someone else. Using browser developer tools, I pulled the JSON response from the Interactions view for a single day and searched on selfserved ...
What are your feature requests or ideas? We'd love to hear them!Genesys Cloud CX IdeasGenesys Multicloud CX IdeasPureConnect Ideas
Nominate your favorite Community Rockstars
Community LinksCustomer & Partner Sign UpAchievers Lounge Community Newsletter Archives "Ask Me Anything" EventsFAQ / GuidelinesSelf-Service ResourcesGenesys Knowledge NetworkGenesys Cloud CX Resource CenterPureConnect Resource CenterGenesys Multicloud CX DocsGenesys EventsGenesys Community YouTube Channel Community PartnersLatitude by GenesysAppFoundryGCAP
Architecture and Design Connect with a CustomerDigital Channels ImplementationIntegrationsOutboundOmni-Channel Desktop/User InterfacePlatform AdministrationQuality ManagementReporting/Analytics Roadmap/New FeaturesRouting (ACD/IVR) SecuritySIP/VoIPSystem Administration Telephony Unsure/Other
Meet your community outside of the community!GCAP - Join Genesys Customer Advocacy ProgramGenesys User Group - Learn and share product knowledge with fellow Genesys Customers