Hey everyone! We're excited to drop the newest episode of the Genesys Cloud Community Q&A Show that will provide you with all the details you need to know about SMS. SMS (texting) regulations are changing all the time, so much so, ...

Hello Community! Do you set up queues with members from multiple divisions? If so, would you be willing to join me for a quick exploratory call? https://calendly.com/becky-powell/30min If email works better, please feel free to reach me at becky.powell@genesys.com ...

Hi Chris, Good to know that setup was completed. Can you see your edge status as paired in Cloud console ? Regarding server stuck part, fortunately we didn't face this for our edge setup, so nothing specific to suggest from my experience. Just in ...

Hello everyone, I am asking here because I can't find a related configuration, release note, help article, community post, or anything even vaguely related to this. Any Number that after going through Dial Plans ends up with 10 digits, be it ANI or DNIS, ...

Thanks for that Shauna - do you know if you use predictive engagement? While we have the customer journey tab and some data in it, nothing pertains to the page/url the customer was on. From what I can find from online documentation, it sounds like predictive ...

Hello Genesys Cloud Community. We are currently planning a new improvement to how Messenger handles Inbound Messages, also see this Idea for context > https://genesyscloud.ideas.aha.io/ideas/CEWMM-I-188 With the upcoming release of Inbound Data ...

We're very excited to announce that starting the week of May 20, 2024, we'll be rolling out Dictionary Management in the UI. Back in October, we released this capability through the API here: https://help.mypurecloud.com/faqs/voice-transcription-what-is-dictionary-management/ ...

Here you go. 0003475809 0003471352 ------------------------------ Carlos Alonso Dow Jones & Company, Inc. ------------------------------

Hi Zoran, When the user inherits (role, queue...) through Groups, for a change you need to apply it in the group. If you set configuration in the User, right, you can change in the user. Att, ------------------------------ Breno Canyggia Ferreira ...

We have developed a VoiceBot for a client by activating the Google Dialogflow CX Add-On (Genesys Reseller), and all consumption and usage information regarding quotas and limits of our Dialogflow project has disappeared. This information is crucial for ...