Understood. Thanks for sharing @Robert Wakefield-Carl ! ------------------------------ Amelie Wisniak Genesys - Employees ------------------------------

Folks, appreciate the feedback on this one. We don't intend to change the approach for direct routing, but it may be of interest that we are currently working on an Hourly-Interacting model (billing based on time spent Interacting or Communicating) ...

Hi Devanand, You can get familiar with Audio Connector and how it can fit your company's conversational needs in this link: https://help.mypurecloud.com/articles/about-audio-connector/ You will need to have a 3 rd party customer/partner cloud ...

Hi Devanand, I'm facing a similar problem. I'm trying to configure the Audio Connector in the Architect Flow, but we haven't too much support material to implement it. It should be nice that Genesys could share an archive or an exemple of one implementation ...

Hi .. It looks like they just posted the Beta sign-up Tile ------------------------------ Nicholas Robinson Senior Product Manager Genesys - Employees ------------------------------

Hi everyone, As of last Monday 8th of April, Nuance recognizer as a Service has been RELEASED and available for all customer/partners via AppFoundry to download. A few reminders for you to take into account, prior installing Nuance in your org: ...

If I am using the mobile messaging SDK for the UI, can I then also use the Transport SDK for the authentication? ------------------------------ Anton Vroon ------------------------------

All, I don't know how many of you are in the Direct Routing beta, but there have been over 80 discussions around the beta with the problems of course, but there have been good suggestions to make the product better and how to utilize this new technology. ...