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  • Posted in: PureConnect

    When you build a user, what user information gets pulled from Active Directory vs Exchange? I figure First Name, Last Name and Phone Number but what else? #Integrations ------------------------------ Paul Bonin TTEC Digital, LLC fka Avtex Solutions, ...

  • Posted in: PureConnect

    @brad, did you ever get an answer to this? ------------------------------ Steven Landon The Western and Southern Life Insurance Company ------------------------------

  • Posted in: PureConnect

    I agree with you on that, but I have seen that error show up on the server side when trying to load interaction admin. However, if you run as Admin on the server side it will work just fine. Which I think is a little weird that it will work that, and ...

  • Posted in: PureConnect

    Hello Guchan, Yes, preformed a switchover from the backup server and ran the setup assistant on the primary to get this completed. However, after we done everything we noticed the media servers were not communicating and we removed the server from the ...

  • Posted in: PureConnect

    So first step is to upgrade to Latest patch, done no problemo. I ran the update on my media server (disconnected from CIC, turned off service, ran update) everything worked fine, however, I cannot reestablish connection with CIC. I get an error: ...

  • Posted in: PureConnect

    Thanks! This worked for me. I've always wondered where the magical "details have been logged." ------------------------------ Price Bullock Memphis Light, Gas & Water ------------------------------

  • Posted in: PureConnect

    When you say outbound calls, are you referring to dialer campaign calls, outbound non-acd calls or outbound calls placed on behalf of a workgroup? I think you're going to end up writing a custom query for the interaction summary table if it's not ...

  • Posted in: PureConnect

    Thank you Aaron!! ------------------------------ Isaac Denegri EverBank ------------------------------

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  • Posted in: PureConnect

    you got me curious, so i set this up in our development environment. As far as I could tell this was just testing that the remote workstation was reachable more than any other functionality. It feels like a way to make remote workstations behave more ...

  • Posted in: PureConnect

    Hey all, Just a reminder that we are running the "Big Game Prop Bets" challenge until noon (12pm est) on February 11t h, so make sure you get those polls answered! We can't wait to watch the game and see who comes out as the winner! #Unsure/Other ...

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